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# Specialist, Voice Implementation

- **Company:** Thrive Inc
- **Location:** Sarasota, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Project Management Software, Internet Protocol Telephony, Servicenow
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=850cf0f6df6cfb3e

## About the Role

Minimum

 * Strong understanding of LNP (Local Number Portability) processes and carrier service contracts.
 * 2-4+ years' experience working with telephony carriers.
 * Proven ability to manage timelines and communicate across cross functional teams and external vendors to ensure successful service delivery.
 * Basic Knowledge of Traditional Telephony; E911 regulations, telecom billing, contracts, and number assignment best practices.
 * Familiarity with modern VoIP systems, Teams/8x8 strongly preferred

Preferred

 * Experience using ServiceNow (or other project management software)
 * Experience in ITIL methodology and change management processes
 * Willingness to improve team process and contribute to team and company initiatives

## Description

* Implementation of IT projects related (but not limited to) the following:
 * Implementation of Teams Voice
 * Manage Number porting Process
 * Audit and Maintain telephony inventory
 * Serve as a liaison with Carriers
 * Work through the project process to reach a successful outcome by:
 * Coordinate porting processes with carriers, internal stakeholders and clients
 * Maintain documentation of porting activities, contracts, circuit orders, and carrier communications.
 * Working at direction of Implementation Management and Project Managers to complete tasks in adherence to a formal project plan.
 * Assisting in completion of Support Handoff requirements to allow for long term maintenance by Thrive Service Desk
 * Clearly and professionally communicate porting timelines, and testing procedures to customers.
 * Track and manage time effectively to accomplish multiple ongoing projects.


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