> Markdown version of [/jobs/ext/3325208-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3325208-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** DMS Computer Recruitment - **Location:** Bedford, UK - **Experience:** Expert - **Salary:** £32,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Subnetting, Windows Servers, Network Monitoring, Routing, Network Administration, Office Suite, Azure Active Directory, TCP/IP, Wide Area Networks, Symantec, Diagnostic Tools, Computer Network Technologies, Firewalls (Computer Science) - **Published:** September 16, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-support-specialist/57354253 ## About the Role Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Will work both internally and at Customer sites around Bedfordshire delivering IT Support Services., * Recent experience providing IT Support in a commercial environment. * IT certifications such as MCP, CCNA CompTIA would be an advantage. * Technical on-site support. Essential individual attributes: * Good technical understanding of current leading technologies & solutions. * Ability to prioritise workloads under pressure and ensure deadlines are met. * Excellent organisation, decision-making, judgement and planning skills. * Great customer relations skills to understand client's needs, concerns and requirements. * Process-focused. * Flexible, calm and approachable, 'can do' attitude. * To be reliable and honest. * Ability to work well within a team, supporting other team members. * Willingness to learn and gain relevant accreditations. Experience supporting: * Microsoft 365 Administration and Troubleshooting * Desktop Operating systems inc Windows 10/11 * Office Applications * Azure AD Administration and Troubleshooting * Active Directory Administration * Windows Server Operating systems * Basic network troubleshooting. * Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender * Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing. * Good understanding of Network Management, Security and Configuration * Experience with network monitoring and troubleshooting tools * Wireless * Firewalls, Application question(s): * How many years of IT support experience (within the last 5 years) do you have? * Do you live in the UK and can commute daily to our office in Bedford, ready to start before working hours? Education: * A-Level or equivalent (required) Experience: * IT Support service: 5 years (required and recent) Reference: 57354253 ## Description * Deliver high-quality remote & on-site support on various technical issues and problems. * Responding appropriately to and effectively resolving client issues, queries or incidents. * Utilise various platforms to respond, handle, and escalate issues. * You will have a 'hands-on' problem-solving approach, solving problems within strict SLA time frames. * Take ownership of incidents assigned to you and manage them through to resolution. * Ensuring SLAs are met: time to respond, time to resolve and first-time-fix. ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)