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# Second line Engineer

- **Company:** Hays plc
- **Location:** UK
- **Experience:** Experienced
- **Salary:** £42,601.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Servers, Windows Servers, Cloud Migration
- **Published:** September 26, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5898774727

## About the Role

* Proven experience in a Level 2/3 IT Support, Infrastructure Support, or MSP environment.
 * Strong knowledge of Microsoft Windows Server technologies, Active Directory, DNS, DHCP, and Microsoft 365.
 * Experience supporting Exchange environments, networking, and firewall technologies.
 * Previous involvement in server upgrades, cloud migrations, and infrastructure projects.
 * Excellent troubleshooting skills and a passion for delivering outstanding customer service.
 * Strong communication skills with the ability to explain technical issues to non-technical users.
 * Full UK driving licence and willingness to travel to client sites when required.

## Description

As a Level 2/3 IT Support Engineer, you'll be a key member of the technical team, providing expert support across a diverse client portfolio. You'll troubleshoot and resolve complex issues, manage infrastructure projects, support cloud migrations, and work with a wide range of technologies including Microsoft Server environments, Microsoft 365, networking, and security solutions.
This is a varied role offering a mix of project delivery, technical support, and customer engagement, ensuring no two days are the same.
What You Need to Succeed


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