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# 1st Line Service Desk Agent

- **Company:** Cap Resourcing Ltd
- **Location:** Newcastle upon Tyne, UK (Remote available)
- **Salary:** £23,000.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Network Server
- **Published:** September 25, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-service-desk-agent/57392308

## About the Role

We're looking for someone with:

 * Previous service desk experience, ideally within a managed services environment.
 * A good understanding of Azure, networking and servers.
 * Strong customer service and communication skills.
 * Excellent problem solving and organisational abilities.
 * A proactive approach and a genuine desire to help customers.
 * The ability to prioritise tasks and manage competing demands., * AZ-900: Azure Fundamentals.
 * MS-900: Microsoft 365 Fundamentals.

SC-900: Security, Compliance and Identity Fundamentals would be desirable.

## Description

This is a great opportunity for someone with service desk experience who enjoys solving technical problems, supporting customers and working as part of a collaborative IT team., As a 1st Line Service Desk Agent, you'll be the first point of contact for customers requiring technical support. You'll troubleshoot a range of IT issues, manage support requests and ensure customers receive an efficient, high-quality service.


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