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# 1st Line IT Support - Service Desk

- **Company:** Hays plc
- **Location:** York, UK
- **Salary:** £29,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Accounts
- **Published:** September 24, 2026
- **Apply:** https://www.hays.co.uk/job-detail/1st-line-it-support---service-desk-york_4831463

## About the Role

* Strong customer service and communication skills.
 * Knowledge of Windows 11 and Microsoft 365.
 * Previous helpdesk, service desk or customer support experience.
 * A proactive approach to problem-solving and learning.
 * Full UK driving licence.

Desirable

 * 1st Line IT Support experience.
 * ITIL Foundation
 * Experience with ticketing or ITSM systems.

Ideal for someone looking to develop their IT career within a supportive and fast-paced Service Desk environment.

## Description

IT Service Desk Analyst - 1st Line
Salary - £29,000 Basic + Bonus
York | Hybrid Working

We're seeking a customer-focused IT Service Desk Analyst to provide first-line support across a busy and growing organisation.

Key Responsibilities

 * Act as the first point of contact for IT support requests.
 * Log, troubleshoot and resolve IT incidents and service requests.
 * Manage user accounts, system access and IT equipment.
 * Escalate complex issues to specialist teams.
 * Deliver excellent customer service and meet SLA targets.

What We're Looking For

 * Strong customer service and communication skills.
 * Knowledge of Windows 11 and Microsoft 365.
 * Previous helpdesk, service desk or customer support experience.
 * A proactive approach to problem-solving and learning.
 * Full UK driving licence.

Desirable

 * 1st Line IT Support experience.
 * ITIL Foundation
 * Experience with ticketing or ITSM systems.

Ideal for someone looking to develop their IT career within a supportive and fast-paced Service Desk environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4831463 - Ian


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