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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Support N1 - **Company:** PagoNxt Getnet - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Confluence, JIRA, Cloud Computing, Linux, DevOps, Monitoring of Systems, Information Technology Operations, Cloud Platform System, Grafana, Kubernetes, Kibana, Dynatrace, Servicenow, Microservices - **Published:** May 17, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=c74f76220a8a1229 ## About the Role Do you have experience in ServiceNow?, * Previous experience in IT Support, Operations, NOC, Technical Service Desk, Application Support or similar. * Experience with ticketing tools. * Basic knowledge of systems, networks, applications and production environments. * Ability to interpret alerts, metrics and basic logs. * Basic knowledge of Linux. * Sufficient English level to work with technical documentation and international environments. * Availability to work rotating 24/7 shifts. Desired Skills * Basic knowledge of AWS, Kubernetes, microservices or cloud environments. * Experience with monitoring/observability tools such as Dynatrace, Elastic, Kibana, Grafana or similar. * Basic SQL knowledge. * Experience with Jira, ServiceNow, Confluence or other ITSM tools. * Knowledge of ITIL or ITSM best practices. * Experience in financial, payments or cards environments., * Analytical mindset and problem-solving orientation. * Ability to prioritise based on impact and criticality. * Clear and structured communication. * Strong attention to documentation. * Ability to work under pressure. * Proactivity and willingness to learn. * Teamwork and continuous improvement mindset. ## Description PagoNxt Payments combines the agility of a fintech with the reliability of a global bank. With teams across Spain, Brazil, Mexico, Portugal, the UK, and Germany, we are building the future of payments at global scale. If you want to be part of the next generation of financial solutions - this is the place. Imagine your future. Care for your career. Simplify your journey. This means you'll have the opportunity to build impactful solutions, grow with real development opportunities, and thrive in a culture that values well-being, inclusion, and clarity. We combine flexibility, autonomy, and global collaboration - so you can focus on what matters, connect with purpose, and shape what's next. You'll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes. Are you ready to be a Nxter? What you'll do We are looking for IT Operations Support N1 profiles to join a team responsible for monitoring, initial management and resolution of incidents in production environments. The person will join a 24/7 operations team, focused on ensuring service continuity, performing an initial analysis of alerts and incidents, applying defined procedures, properly documenting actions taken, and escalating to the relevant teams when necessary. The goal of the role is to act as the first line of defence in production, resolving incidents within their scope of responsibility and efficiently managing those that require support from more specialised teams. The position will include a technical training plan, aimed at helping team members progressively evolve towards a Junior DevOps level, gaining knowledge in cloud, Kubernetes, microservices, observability and production operations. We are looking for people with a solid technical foundation, a learning mindset and motivation to grow into Cloud / DevOps / Production Support environments. Main responsibilities * Monitoring systems, applications, infrastructure and business processes. * Managing, classifying and prioritising alerts and incidents. * Performing initial impact and criticality analysis. * Resolving incidents within the N1 scope by following runbooks and procedures. * Escalating to N2/N3 teams, providing clear and structured information. * Following up on the incident backlog and keeping tickets updated. * Participating in shift handovers and, when applicable, war rooms. * Documenting incidents, solutions and improvements in the knowledge base. * Identifying improvement opportunities in monitoring and procedures. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)