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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Device Administrator-Durham - **Company:** The State Of North Carolina - **Location:** Durham County, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $71,665.0 - $76,768.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Application Services, VoIP, Databases, Identity and Access Management, Issue Tracking Systems, Systems Analysis, Inventory Management Software, Linux Servers, Network Protocols, Systems Architecture, Systems Integration, Backup and Restore, Data Logging, Microsoft Deployment Toolkit, Enterprise Software Applications, Peripherals, Information Technology, Casper Suite, Gsuite, 3-tier Architectures, Google Meet, User Administration, Unified Endpoint Management - **Published:** September 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5525b5ae83e4cb3c ## About the Role * Advanced administration experience with Unified Endpoint Management (UEM) platforms (e.g., Jamf Pro for macOS/iOS and NinjaOne for Windows) and deployment of enterprise-wide hardware images. * Strong analytical, diagnostic, and troubleshooting skills, with the ability to serve as a Tier 2 and Tier 3 escalation point for complex technical problems. * Proven ability to manage IT device lifecycles, including hardware evaluation, procurement recommendations, inventory tracking, and surplus processes across multiple campuses. * Knowledge of device security standards, compliance practices, whole disk encryption, endpoint protection, and software patching. * Experience working in an academic or institutional environment with cross-functional IT teams and providing customer-focused support to end users., Final candidates are subject to criminal and sex offender background checks. Some vacancies also require a motor vehicle check. If the highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. NCSSM participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States., Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Education and Experience : Graduation from a two-year technical college or from a four year college or university and 4 years in a technology field related to the position's role. Related information technology experience may be substituted year-for-year for the required education. Preferred: Bachelor's degree in a technology or related field and 4 or more years of experience in a field related to the position's role. ## Description NCSSM and ITS foster an environment of collaboration across departments and divisions and support community-engaged service and research. Description of Duties: This position has a flexible/hybrid 1-day remote option. This position is responsible for overseeing the organization's endpoint devices, including computers, mobile devices, and peripherals. Responsibilities include making recommendations for and assisting with the procurement of computing devices, including both Windows-based and Apple devices, as well as managing assets, maintaining inventory, and coordinating surplus processes. The position ensures that devices are properly imaged, deployed, managed, maintained, and optimized to meet the needs of the organization and its users, utilizing imaging solutions such as Microsoft Deployment Toolkit and device management tools such as NinjaOne and Jamf Pro. This position also serves as a Tier 1, Tier 2, and Tier 3 escalation point for end-user support, focusing on advanced problem-solving, complex issue resolution, and thorough documentation. Additionally, the position maintains and administers various enterprise-wide applications and systems. The role also includes project management, committee participation, and cross-divisional collaboration to support organizational technology needs. Systems Administration & Endpoint Architecture: * Hardware Evaluation & Procurement Architecture: Formulate technical standards, evaluate emerging hardware solutions, and lead the regular procurement recommendations for enterprise computing devices and peripherals (Windows and Apple) across both physical campuses (Durham and Morganton) and online programs. * UEM & Systems Architecture: Architect, configure, and maintain Unified Endpoint Management (UEM) platforms (e.g., Jamf Pro and NinjaOne) to manage, patch, and secure enterprise endpoints across all campuses and distance-learning programs. * Automated Provisioning & Imaging: Develop customized hardware images, automated provisioning workflows, and OS deployment scripts to maintain fleet health, security compliance, and standardized configurations across all institutionally-owned equipment. * Systems Analysis & Escalated Support: Serve as the Tier 2 and Tier 3 escalation authority for enterprise hardware, software, operating systems, and identity management (handling institutional and BYOD environments); analyze Help Desk trends to identify recurring system failures and engineer network-wide technical solutions. * Identity & Onboarding Workflows: Administer technical IT onboarding workflows for new NCSSM-Durham staff, automating account provisioning, access controls, and system integration. * Technical Architecture Documentation: Design and author technical documentation, enterprise standard operating procedures (SOPs), system administration guides, and technical knowledge base resources for the broader community. * Multi-Campus Infrastructure Support: Deliver specialized engineering and technical support on-site for the Durham campus and remotely for the Morganton campus. Enterprise Applications & Operational Support: * Enterprise Application Administration: Administer, troubleshoot, and maintain core enterprise application platforms spanning both physical campuses, including Google Workspace, SIS (Blackbaud), Microsoft 365 / Active Directory, Linux servers, VoIP (Dialpad), videoconferencing platforms (Zoom and Google Meet), PaperCut print management, and Unified Endpoint Management (UEM) platforms. * System Maintenance & Backup Verification: Perform routine maintenance, execute software updates, and ensure quality and timely data backups across administrative applications and platform databases. * Classroom & AV Systems Infrastructure: Assist with the implementation, routine updates, back-up verification, and technical support for classroom technology, in-room AV infrastructure, and hardware systems on the Durham campus. Technical Project Management & Cross-Divisional Collaboration: * Technical Requirements Gathering: Consult directly with institutional departments and cross-divisional staff to analyze technical needs, gather operational requirements, and scope IT projects. * Operational Lifecycle Management: Manage device and application operational lifecycles by evaluating hardware/software demands, assessing capacity requirements, and validating procurement requests for computing devices and peripherals. * Implementation & Root-Cause Engineering: Lead the technical execution of system modifications and infrastructure solutions derived from ticketing metrics and systems analysis. * Vendor & Asset Resource Liaison: Serve as the technical liaison with external hardware/software vendors, evaluating technical specifications, managing site operational asset resources, and negotiating technical support requirements. * Cross-Functional System Collaboration: Collaborate with cross-functional IT teams (infrastructure, security, application services) to align endpoint configurations with enterprise-wide security and networking protocols. Operational Help Desk & Inventory Oversight: * Tier 1 Intake & Help Desk Coverage: Provide secondary, shared in-person presence at the Help Desk to perform initial triage, basic user support, and ticket intake. * Service Request Triage & Logging: Diagnose and resolve frontline service requests, accurately logging issues within the enterprise ticketing system to generate trend data for higher-level systems analysis. * Asset Lifecycle Tracking & Surplus: Oversee day-to-day physical asset tracking, maintain equipment logs, and execute routine surplus processing in compliance with institutional and state policies.