> Markdown version of [/jobs/ext/3327209-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/3327209-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Motorola Solutions, Inc.
- **Location:** Uxbridge, UK
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Cloud Computing, Computer Networks, LiveChat, Software Engineering, Diagnostic Tools, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=58b0207d07cb2db1

## About the Role

* Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
 * Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.
 * Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.
 * Self-starter who can work independently and is dedicated to continuous technical learning.
 * Ability to manage pressure and customer expectations while troubleshooting critical issues.

Nice to haves:

 * Experience in Video Security, Access Control, Cloud Software, or enterprise hardware support.
 * Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).
 * Experience with CRM systems.

Preferable:

 * Some relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support

Travel Requirements

10-25%

## Description

Reporting to a Technical Support Manager, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies., * Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.

 * Maintain deep product knowledge a cross a quickly evolving product line.
 * Document all customer and technical information concisely in a case management system.
 * Prioritize tasks effectively to manage incoming contacts and existing cases.
 * Occasionally provide after-hours/weekend support on call.
 * Accommodate Tuesday-Saturday or Wednesday-Sunday working schedule if needed