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# Google Workspace Architect / Senior Administrator

- **Company:** Gramian Consulting Group
- **Location:** Stevenage, UK
- **Experience:** Expert
- **Salary:** £36,829.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Google Talk, Network Architecture, Google Drive, Gsuite, Google Meet
- **Published:** September 13, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5881122064

## About the Role

The role requires strong hands-on knowledge of Google Workspace administration, Gmail, Meet, Drive, Chat, Docs, Sheets, and Slides, together with experience handling Level 2 incidents, service requests, ITSM processes, and user escalations., * Advanced hands-on experience with Google Workspace administration.

 * Strong knowledge of Gmail, Google Meet, Google Drive, Google Chat, Docs, Sheets, and Slides.
 * Proven experience resolving Level 2 Google Workspace incidents and requests.
 * Strong user-support and troubleshooting experience.
 * Experience with ITSM incident and request management, preferably Remedy.
 * Good understanding of Google Workspace application and service management.
 * Basic understanding of Microsoft 365, global email services, and network infrastructure.

## Description

* Administer and support the Google Workspace environment.
 * Manage users, accounts, access, and application settings.
 * Resolve Level 2 Google Workspace incidents and service requests.
 * Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
 * Handle incidents and requests through ITSM tools such as Remedy.
 * Respond to application-specific user requests and escalations.
 * Investigate recurring issues and identify technical knowledge gaps.
 * Support Google case management and vendor escalation where required.
 * Produce basic service and operational reporting.
 * Identify ITIL/process gaps and contribute to service improvements.
 * Support knowledge transfer and handover to support technicians.
 * Coordinate with adjacent teams covering Microsoft 365, email, and network infrastructure where needed.