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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** BroadCare Solutions - **Location:** UK (Remote available) - **Salary:** £25,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Databases, Microsoft Office, Standard Sql, SQL Databases - **Published:** June 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=46ea8cbbf11c9ce6 ## About the Role Do you have a valid Driving License license?, Do you have experience in SQL?, Do you have a GCSE?, Essential · Experience working with SQL databases · Can demonstrate good customer service experience/skills · Strong literary and numeracy skills · Excellent knowledge of Microsoft Suite (including Word and Excel) · GCSE or A-Level equivalent qualifications Desirable · Experience in working for a Software company · Experience in working with the NHS, or knowledge of All Age Continuing Care · SQL Certification · Full UK driving licence Skills and Behaviours · Excellent interpersonal skills and team-work ethic · Analytical and methodical in your approach · Attention to detail and the ability to think proactively on your feet · Excellent time management skills · Articulate with excellent written and verbal communication skills · Hardworking, professional demeanour with an upbeat, positive attitude, with a genuine desire to build customer relationships and deliver an exceptional service Why work for us: · You will have a direct impact supporting NHS customers · Be part of a growing and collaborative business · Develop your knowledge and skills in a forward thinking, fast-paced environment · Play a key role in delivering exceptional customer service, Essential · Experience working with SQL databases · Can demonstrate good customer service experience/skills · Strong literary and numeracy skills · Excellent knowledge of Microsoft Suite (including Word and Excel) · GCSE or A-Level equivalent qualifications Desirable · Experience in working for a Software company · Experience in working with the NHS, or knowledge of All Age Continuing Care · SQL Certification · Full UK driving licence Skills and Behaviours · Excellent interpersonal skills and team-work ethic · Analytical and methodical in your approach · Attention to detail and the ability to think proactively on your feet · Excellent time management skills · Articulate with excellent written and verbal communication skills · Hardworking, professional demeanour with an upbeat, positive attitude, with a genuine desire to build customer relationships and deliver an exceptional service Why work for us! · You will have a direct impact supporting NHS customers · Be part of a growing and collaborative business · Develop your knowledge and skills in a forward thinking, fast-paced environment · Play a key role in delivering exceptional customer service ## Description The IT Service Desk Analyst will be a key member of the Software Support team and act as the first line of contact for all BroadCare Solutions customers. Providing first-line support, the IT Service Desk Analyst will help in diagnosing software system issues within our in-house NHS applications, as well as managing user requests and providing effective resolutions for customers. About the role: Key Responsibilities and Accountabilities: · Provide first line support and administration of user requests for internal and external users via telephone, email, and helpdesk platform · Deliver professional and effective telephone and ticket support, acting as a key point of contact for customer queries · Diagnose system errors and other technical issues · Troubleshoot problems using a logical and analytical approach · Log, track, resolve, and route issues to the appropriate teams, including escalations where required · Use SQL knowledge to extract, review and update data to support troubleshooting and issue resolution · Maintain accurate and up-to-date records of customer queries through to resolution · Escalate serious or high-priority incidents to management in a timely manner · Follow up with customers, providing updates and ensuring issues are fully resolved · Provide excellent customer service, build rapport and exceed customer expectations · Demonstrate empathy and understanding when supporting users · Build strong working relationships with key stakeholders, including NHS staff, internal account management, support and development teams ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)