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# Technical Support Specialist Germany

- **Company:** Luminator Technology Group
- **Location:** Rastatt, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Customer Data Management, Ethernet, Issue Tracking Systems, Microsoft Office, RS-232, RS-485 Standard, Extensible Markup Language (XML)
- **Published:** September 23, 2026
- **Apply:** https://www.adzuna.de/details/5895482587

## About the Role

* Technical education, preferably in electronics or IT.
 * Bus workshop apprenticeship is an advantage.
 * Minimum 2 years' after-sales experience in a technical environment.
 * Structured, hands-on, customer-focused approach.
 * Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
 * Customer support experience by phone in English and German.
 * Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.
 * Knowledge of XML, CSV, and BAT files.
 * Strong communication, organization, and multitasking skills.
 * Proactive, patient, resilient team player.

## Description

We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.

What you will do:

 * First Point of contact for customers during Aftersales phase (PLM Phase 7)
 * Support over phone, mail or Customer portal (Or any other channel) during

customer support office times, or by separate agreement (SLA) by customers

 * Solutions for customers for their technical issues with Luminator Products
 * Organize Support desk with Luminator provided Ticketing system
 * Writing and managing of Customer Service of documentation
 * Providing consistent configuration set up for products in customer orders
 * Remote Support
 * Self-motivated, providing feedback and be challenging to improve organization

in operational work

 * Contribute to process improvements, standardization, and automation
 * initiatives.


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