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# Desktop Support Technician II

- **Company:** Kforce Inc.
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Collaborative Software, Desktop Computing, Issue Tracking Systems, Network Service, Remote Access Technology, Wi-Fi Technology, Enterprise Software Applications, Software Distribution, Computer Equipment, Information Technology, Gsuite, Servicenow
- **Published:** September 1, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5XUUd-MjE4NzA5NFQxfjk5/

## About the Role

* Minimum of an Associate's degree in a Computer Technology field or equivalent from a two-year college or technical school
 * Certifications obtained or working towards: ACMT, CCT, ITILv4, CompTIA
 * 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
 * Experience working with multiple customers face to face in a 'walk-up bar' type of corporate environment preferred
 * Familiarity supporting current macOS releases and Windows 10/11
 * Familiarity with wired and Wi-Fi networking with Windows Active Directory
 * Familiarity with Exchange, AD, software distribution systems, and related technologies
 * Working knowledge of collaboration tools such as Slack and Google Workspace; familiarity with video conferencing technologies such as Zoom
 * Familiarity with ticketing systems such as ServiceNow
 * Strong mobile device support experience (Android, iOS)
 * Ability to work independently and within a team

## Description

A client with Kforce is seeking a Desktop Support Technician II to join their team in Charlotte, NC. Responsibilities:

 * The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems
 * Maintains and implements desktop solutions in support of organizational business needs
 * Provides professional-level phone support to customers
 * Performs all duties in accordance with company policies and procedures
 * Troubleshoot and replace laptop and PC hardware
 * Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support
 * Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff
 * Set up, maintain and troubleshoot
 * Participate in IT Support queue which will result in assigning and prioritizing open issues
 * Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems; When appropriate, determine appropriate group for escalation
 * Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues
 * Perform server and desktop computer updates to safeguard from malicious viruses and malware
 * Manage customer issues and requests by creating, tracking and documenting technical solutions
 * Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
 * Build/deploy new workstations (desktops laptops)
 * Install/upgrade hardware/software on Windows workstations
 * Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation


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