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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Service Specialist - **Company:** Bridgerland Technical College - **Location:** Rockaway, NJ, United States - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Computer Networks, Databases, Desktop Computing, Issue Tracking Systems, Microsoft Office, Remote Desktop Services, Remote Service Software - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ca3bc7e10b2f9adb ## About the Role * Enjoys helping people and takes pride in providing an excellent customer experience. * Is comfortable working directly with customers who may be experiencing technical problems. * Can explain technical information in a simple, patient, and understandable way. * Is naturally curious and enjoys figuring out how things work. * Approaches problems logically and methodically. * Can learn complex products and become a knowledgeable resource for customers. * Is comfortable working with both hardware and software. * Takes ownership of customer issues and follows through until they are resolved. * Can work independently while knowing when to involve other members of the team., * Associate degree in Electronics Technology, Engineering Technology, or a related technical field or equivalent hands-on technical experience. * Experience in technical customer service, product support, field service, equipment service, electronics, manufacturing, or a similar customer-facing technical role. * Solid understanding of basic engineering and technical principles. * Hands-on experience using basic electronic test equipment. * Strong analytical, troubleshooting, and problem-solving abilities. * Excellent verbal and written communication skills. * Strong interpersonal and customer service skills. * Comfortable working with computers and standard Microsoft Office applications. * Basic understanding of computer networking and databases. * Familiarity with customer support/ticketing systems and remote support tools. * Ability to manage multiple customer issues and priorities while maintaining a high level of service. * Self-motivated, dependable, and able to work independently., * Experience supporting customers who use technical equipment, electronic products, industrial products, or specialized software. * Experience providing customer training or product demonstrations. * Experience troubleshooting electronic or electromechanical equipment. * Experience working with CRM or customer support ticketing systems. * Experience working with remote desktop or remote support tools. * Previous field service or technical support experience. ## Description * Provide prompt and professional technical assistance to customers via phone, email, ticketing system, and video conferencing (Teams/Zoom). * Listen to customers, understand their concerns, ask effective troubleshooting questions, and guide them through solutions in a clear and easy-to-understand manner. * Diagnose and resolve technical issues related to the company's hardware and software offerings. * Provide remote and occasional on-site product training and field service support. * Remotely install and configure company software in customer environments. * Coordinate with internal departments, including Service, Monitoring, and Engineering, to resolve customer issues and ensure timely follow-through. * Maintain a strong working knowledge of the company's complete product line and continually develop product expertise. * Identify recurring customer issues and contribute to support documentation, including manuals, technical bulletins, troubleshooting guides, and work instructions. * Assist Engineering with testing and evaluating prototype hardware and software and provide feedback based on customer and field experience. * Maintain accurate and timely records of customer interactions, troubleshooting activities, and resolutions. ## Related Videos - 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