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# Technical Support Technician, Level 1

- **Company:** Traka USA, LLC
- **Location:** Orlando, FL, United States
- **Salary:** $58,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Amazon Web Services, Software Applications, Microsoft Azure, Microsoft Outlook, Databases, Windows Embedded, Issue Tracking Systems, Key Management, Microsoft Office, Windows Servers, Microsoft PowerPoint, TCP/IP, Web Applications, HybridCloud, Application Client
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2f0ddda7387a010

## About the Role

* College degree in a technical / engineering field or equivalent experience.
 * Very strong technical acumen and diagnostic and fault-finding skills in software applications and hardware electronics / embedded systems.
 * Strong practical knowledge and experience with Networking (TCP/IP) with certifications an advantage.
 * Strong knowledge of Windows Operating Systems including Windows Server.
 * Knowledge of installation and maintenance practices.
 * Experience working with Enterprise Cloud environments including AWS, Azure.
 * Experience operating in a Technical Support team working with ticketing systems and defined processes.
 * A fanatical passion for customer service and operational excellence.
 * Excellent communication skills with the ability to communicate at different levels within an organization.
 * Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
 * Highly organized and ability to prioritize workloads and tasks.
 * Excellent oral and written communication skills., * Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.
 * Frequently required to sit, stand, walk, talk, hear, bend and reach.
 * Ability to work with graphic display units, touchscreens, etc.
 * Ability to lift, roll and carry demo equipment up to 50 lbs during travels - plane, vehicle, etc.
 * Ability to travel and sit on a plane or car for extended hours.

## Description

Reporting to the Technical Support Manager, you will provide technical support and subject matter expertise for key management systems to partners and customers. You have hands-on technical support experience with electronic security systems, software applications, and IT/networking. This is a customer-facing role and always requires the highest level of customer service.

What you will do…

 * Provide remote technical support to end users and certified partners in the Americas region.
 * Investigate and resolve issues with Traka hardware, running embedded Windows applications, web-based client software.
 * Provide remote systems training as needed.
 * Diligently recreate and troubleshoot issues experienced in the field or during support cases using lab equipment including hardware, software.
 * Troubleshoot and diagnose issues through detailed analysis of system generated log-files.
 * Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
 * Perform remote software, database, and device upgrades in-line with agreed scope of work.
 * Working closely with the Technical Support Manager to evolve technical support and service processes that improve customer experience and drive efficiency.
 * Contribute product and feature development suggestions.
 * Complete all service forms, reports and documentation and maintain CRM accordance with service management policy.
 * Ensure that systems are serviced in accordance with Traka guidelines, requirements and both US and state laws.
 * Perform other duties as assigned by the Supervisor/Manager from time to time.