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# IT Help Desk Engineer

- **Company:** IT Vizion, Inc.
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $47,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Linux, Microsoft Office, Windows Servers, Network Connections, Backup and Restore, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Routing & Switching, Gsuite, Cisco, User Accounts
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9d34fecaf14f7bf5

## About the Role

* At least 3-5 years prior experience in a help desk or desktop support role is required, candidates who do not meet this requirement will not be considered
 * Experience with MS Windows 7 and Windows 10 required
 * Experience with MS Office 2013, 2016, 2019 or Office 365 required
 * Associates degree or higher in Computer Science or related field preferred
 * Experience with Windows 2012, 2016, and/or 2019 Server required
 * Good understanding of Networks required

We also believe that you

 * Are well-structured and your attitude is focused on quality
 * Are fluent in critical thinking, structured analysis and problem solving
 * Have an excellent analytical mindset, paying close attention to details
 * Have creativity and ability to think out-of-the-box
 * Are goal-oriented, self-motivated and self-driven
 * Have excellent communication and interpersonal skills.
 * Are fluent in spoken and written English

Optional Skills

 * Cisco routing & switching
 * Linux experience

 * Firewall experience
 * Backup Software, * Associate (Preferred)

Experience:

 * Windows: 3 years (Preferred)
 * Customer Service: 2 years (Preferred)

License/Certification:

 * IT Certification (Microsoft, Cisco, etc) (Preferred)

## Description

* On-call (weekend support as requested)
 * Provides support for a wide range of technical issues relating to desktop/server/firewall/switches hardware and peripherals, operating systems and applications.
 * Install, configure, test, maintain, repair, troubleshoot, and resolve IT issues including server/desktop/laptop hardware and software, mobile devices, printers, scanners, hardware peripherals and other IT related equipment. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
 * Access software updates, drivers, knowledge bases and frequently asked questions resources located in-house and on the internet to aid problem resolution.
 * Establishes and configures network connectivity for hardware and devices.
 * Provides support for e-mail services (Exchange, Office 365, Google Workspace).
 * Administers and maintains end user accounts, permissions, access rights, password resets, and e-mail setup.
 * Utilize enterprise tools such as Active Directory, RMM, ITSM, etc.
 * Documents all support solutions to aide in building knowledge base. Documents actions taken in incidents/change requests and resolution tracking system.
 * Provides direct customer service and technical support to users as required via phone, email, on-line systems or in person.
 * Required to manage customer requests from initiation to resolution.
 * Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of varying complexity and importance.
 * Addresses problems that are highly varied, complex and often nonrecurring, requiring staff input, innovative, creative, and diagnostic techniques to resolve issues.
 * Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor / manager.