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# Onsite Engineer

- **Company:** Capgemini
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Configuration Management Databases, Desktop Computing, IBM Hardware Management Console, Networking Basics, Office Suite, Scripting, Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=24f581931154f82d

## About the Role

* Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.
 * Ability to work within a busy environment and can work calmly under pressure.
 * Critical thinking and problem-solving skills, with an ability to think outside the box.
 * Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.
 * Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.
 * Interest in automation scripting technologies, would be advantageous.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

 * Declare they have a disability, and Meet the minimum essential criteria for the role.
*

## Description

You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents., * First point of contact for customers, delivering the highest level of customer service and engagement.

 * Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
 * Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's).
 * Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune.
 * Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.


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