> Markdown version of [/jobs/ext/3329933-1st-line-support-analyst](https://www.wearedevelopers.com/jobs/ext/3329933-1st-line-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Analyst - **Company:** Altered Resourcing - **Location:** Oxford, UK - **Experience:** Starter - **Salary:** £22,592.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Business Software, Networking Basics, Data Logging, Information Technology, User Administration, User Accounts - **Published:** September 30, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5903639959 ## About the Role Are you an enthusiastic IT professional looking to build your career within a supportive and growing technology team? We're looking for a 1st Line Support Analyst for a leading financial services client of ours. This is an excellent opportunity for someone with around 1-2 years' experience in IT support or a service desk environment who wants to develop their technical skills, gain exposure to a broad range of technologies and progress their career., We're looking for someone who is customer-focused, technically curious and keen to develop. You'll ideally have: * 1-2 years' experience in a 1st Line Service Desk, IT Support or similar role. * Basic experience with Active Directory, including user and group management. * Hands-on experience using an ITSM platform * Good troubleshooting skills across hardware, software and basic networking. * Experience supporting Microsoft 365 environments. * Excellent attention to detail and the ability to follow established processes. * Good general IT skills, including Excel, and the ability to learn new systems quickly. * The ability to prioritise your workload and work effectively to deadlines. * A genuine interest in technology and a willingness to continue developing your technical knowledge. * A collaborative approach and the ability to work effectively as part of a team. We're looking for someone with the right attitude, customer focus and desire to learn, who wants to build a long-term career in IT. ## Description As a 1st Line Support Analyst, you'll be the first point of contact for IT support across the organisation, providing friendly and professional technical assistance to users. Your responsibilities will include: * Acting as the first point of contact for IT incidents and service requests via phone, email, ITSM portal and in person. * Diagnosing and resolving 1st Line issues across hardware, software, user accounts, Microsoft 365 and standard business applications. * Taking ownership of tickets through to resolution, keeping users updated throughout the process. * Logging, categorising and prioritising incidents and requests accurately. * Managing your workload and support queue to meet agreed SLAs and KPIs. * Escalating more complex issues to 2nd Line teams or external suppliers with clear documentation. * Carrying out routine user administration, access requests and device provisioning. * Supporting new starters and general user onboarding activities. * Maintaining accurate knowledge, asset and support records. * Supporting IT changes, upgrades, deployments and wider technology projects. * Identifying and reporting potential security incidents or risks. * Recognising recurring issues and contributing ideas to improve IT services and the overall user experience., * Training and development to build your technical, commercial and management skills. * Opportunities for career progression within a growing organisation. * A varied role within an experienced and supportive IT team. * Regular employee events If you're currently working in 1st Line IT Support, Service Desk or IT Helpdesk and are looking for your next opportunity with a company that genuinely invests in its people, we'd love to hear from you. ## Related Videos - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)