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# 2nd Line Support Engineer

- **Company:** Wanstor Ltd
- **Location:** Moreton-in-Marsh, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Identity and Access Management, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Routing, TCP/IP, Backup and Restore, Wi-Fi Technology, Cloud Platform System, Virtual Environment, Microsoft InTune, Deployment Automation, Vmware
- **Published:** September 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=451a4bb3a3a82986

## About the Role

In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress., * Experience in a 2nd line (or strong 1st line stepping up) role

 * Solid troubleshooting skills across Windows environments and Microsoft 365
 * Experience with:
 + Exchange Online / mail flow
 + Active Directory & Entra ID
 + Intune / Autopilot / MDM
 * Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
 * Experience supporting endpoints (Windows 10/11) and user environments
 * Exposure to backup technologies and restore processes
 * Familiarity with virtual environments (e.g. VMware or Hyper-V)
 * Understanding of ITIL principles (incident, change, problem management)
 * Awareness of security best practices (e.g. Cyber Essentials)

## Description

* Act as a key escalation point for first line, resolving more complex 2nd line issues
 * Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout
 * Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management
 * Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments
 * Manage users, devices and policies across Active Directory and Entra ID
 * Deploy and support end-user devices using Intune, Autopilot and MDM solutions
 * Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)
 * Monitor and maintain customer environments, including backups and infrastructure health
 * Carry out restores and support disaster recovery scenarios when required
 * Contribute to customer projects such as migrations, upgrades and new site setups
 * Produce clear documentation for fixes, changes and deployments


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