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# Desktop Support Engineer

- **Company:** VIQU Ltd
- **Location:** Stevenage, UK
- **Salary:** £46,800.0 - £52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Issue Tracking Systems, Microsoft Office, Microsoft Servers, Microsoft SharePoint
- **Published:** September 8, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-2CEC17CF6C015B59ED/

## About the Role

The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.

## Description

This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required., * Desktop/1st Line/Service Desk Support - in a Windows/Microsoft environment

 * Handling incoming IT support calls and resolving user issues
 * Providing face-to-face walk-up IT support
 * Managing, triaging and updating support tickets
 * SharePoint
 * Windows 10
 * Office 365/Microsoft 365
 * Active Directory
 * Azure
 * Supporting AV - meeting room set-ups and technical issues
 * Troubleshooting hardware and software break/fix issues
 * Escalating incidents to relevant teams where necessary
 * Excellent customer service and communication skills


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