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# Desktop Support Technician

- **Company:** Flexera
- **Location:** Bracknell, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, System Center Configuration Manager, Productivity Software, Software Licensing Audit, TCP/IP, Office365, Tablet Computers, Peripherals, Microsoft InTune, Computer Equipment, Adobe, Information Technology, Casper Suite
- **Published:** September 14, 2026
- **Apply:** https://flexerasoftware.wd1.myworkdayjobs.com/FlexeraSoftware/job/Bracknell/Desktop-Support-Technician_17613

## About the Role

* BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
 * Strong communication and interpersonal skills;
 * Ability to work independently and with strong time management skills;
 * Must be customer-service oriented;
 * Maintain consistent work hours;
 * Experience with support of a global environment preferred;
 * Solid problem solving and analytical skills;
 * Good communication skills (written and verbal);
 * Self-starter who continually develops and broadens their skill set;
 * Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
 * Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
 * Organization and documentation skills;
 * Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
 * Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM
 * Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus

## Description

The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required.

 * Must be a good communicator and be able to work in a high paced team environment
 * Responsible for day to day deskside and remote support
Perform inventory management tasks and end-user computer setups

 * Troubleshoot hardware and software applications in a mixed Operating System environment, * Ensure SLA's and world-class support goals are achieved;
 * Hardware deployment using automated provisioning tools such as SCCM/Jamf;
 * Enforce desktop hardware and software standards;
 * Support productivity software such as Microsoft Office and Office 365;
 * Support hardware systems, peripherals, and printers;
 * Maintain standard operating systems, endpoint protection, and hardware destruction standards;
 * Ensure software compliance;
 * Limited travel is required


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