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# 3rd Line Support Engineer

- **Company:** Intec Select Limited
- **Location:** Chatham, UK
- **Experience:** Expert
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Cloud Computing, Issue Tracking Systems, Microsoft Office, Windows Servers, Netsuite, Network Architecture, Server Administration, Microsoft SharePoint, Veeam
- **Published:** September 30, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5902750672

## About the Role

* We require a minimum of 5 years experience in IT support or a service function, including experience in a 3rd Line Support position.
 * We require ERP management capability, ideally with COINS or NetSuite.
 * We require technical expertise in server maintenance (Windows 2012 to 2016), backups (Veeam), and network infrastructure.
 * We require strong knowledge of Microsoft environments, including Office, SharePoint, Active Directory, and Exchange.
 * We are looking for a confident, customer-focused problem solver with excellent communication skills.
 * We require a full UK driving licence and flexibility to travel to sites.
 * We require eligibility to work in the UK.

## Description

* We provide support across hardware, software, phones, mobiles, and specialist systems.
 * We manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
 * We support servers, including Windows 2012/2016, Exchange 365, backups using Veeam, and network infrastructure.
 * We set up new sites, accounts, and mobile devices.
 * We maintain IT documentation and ensure smooth daily operations.
 * We play a key role in keeping our systems running smoothly and supporting business-critical projects, including network refreshes, ERP implementation, on-premise to cloud transformation, and the integration of a new ticketing system.

Technologies:

 * Active Directory
 * Cloud
 * ERP
 * Hardware
 * Support
 * Mobile
 * Network
 * SharePoint
 * Veeam
 * Windows
 * Office 365, We are seeking a 3rd Line IT Support Engineer to join our team in Maidstone, Kent. This is a hands-on role where you will be the go-to person for troubleshooting, resolving issues, and supporting important technology projects across the business. The salary is circa £40,000 to £45,000, with additional benefits including a potential 5% bonus.


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