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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk & Administrative Coordinator - **Company:** JustNurses - **Location:** Aylesbury, UK - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Data Logging - **Published:** September 1, 2026 - **Apply:** https://jobs.co.uk/jobseeker-register?JobGuid=09f3764f-da89-47bc-b933-7afce35fbe42 ## About the Role * Previous experience within a Service Desk, Service Coordinator, Scheduling, Administration, or Customer Service position. * Strong organisational skills with the ability to manage multiple priorities effectively. * Excellent communication skills and a professional telephone manner. * A customer-focused approach with a commitment to delivering outstanding service. * Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook. * Experience using CRM, scheduling, or service management systems. * The ability to work under pressure whilst maintaining accuracy and attention to detail. * A reliable, proactive, and hardworking attitude. ## Description Based in Aylesbury, this full-time, permanent Service Desk & Administrative Co-ordinator position offers a salary of £30,000 per annum. The role blends front-line customer support with essential administrative duties, acting as the primary link between clients, engineers, and suppliers. You will log and monitor service requests, ensuring each job is scheduled and completed efficiently. Beyond coordination, you will provide general clerical assistance, from managing records to supporting daily business operations. This position suits a proactive organiser who communicates clearly and manages multiple priorities with accuracy. Prior experience in service coordination or a similar administrative capacity is beneficial, as is a confident telephone manner. The successful candidate will receive structured support and clear career progression pathways., We are looking for a highly organised and proactive Service Desk & Administrative Coordinator to join our busy and growing team. This is a varied role that combines service coordination, customer support, and general administration, making it ideal for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent service. You will be the key link between customers, engineers, and suppliers, ensuring service requests are managed efficiently while providing vital administrative support across the business., Service Desk Coordination * Act as the first point of contact for customers, handling service enquiries and logging requests. * Coordinate planned maintenance visits and respond to emergency call-outs. * Schedule engineers and manage workloads to ensure efficient service delivery. * Monitor and maintain service management systems, ensuring all jobs are accurately recorded and updated. * Track job progress and ensure service levels and deadlines are achieved. * Provide customers with regular updates regarding job status and completed works. * Source and order parts, liaising with suppliers to meet service requirements. Administration & Business Support * Manage incoming calls, emails, and general correspondence. * Maintain accurate company records, databases, and documentation. * Assist with the preparation of service reports, quotations, and invoices. * Provide administrative support to the HR and Finance functions. * Coordinate team schedules, meetings, and other business activities. * Support compliance activities and assist with audit preparation where required. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)