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# Core Systems Engineer

- **Company:** etiCloud Limited
- **Location:** Sheffield, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Proxmox, Microsoft Windows, Active Directory, Systems Engineering, Microsoft Azure, Hypervisor, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Citrix Systems, Windows PowerShell, Remote Desktop Services, VMware VSphere, Internet Protocol Telephony, Firewalls (Computer Science), Microsoft InTune, Web Filtering
- **Published:** September 1, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1e8fca7af569f8eb

## About the Role

This role suits someone who has experience in an IT support environment, and experience of handling ticket logs, and has a passion for problem solving. We are looking for a passionate individual who is looking for a challenging, and collaborative working environment where they can learn and share ideas within a team environment. Candidates should have;

· IT and desktop support experience in a working / business environment

· Good customer service and support skills

· Excellent attention to detail

· Strong independent problem analysis, research and resolution

· A willingness to learn and to share knowledge

· Windows 10/11

· Windows Server 2012 R2 - 2022

· Active Directory and Group Policy

· Intermediate firewall and networking

· Remote Desktop Services/Citrix

· Microsoft 365 and Azure/EntraID

· Email Security Services

· Web Filtering

It would also be advantageous to have experience of the following technology; however, training can be provided;

· Acronis Backup/Proxmox BS

· Powershell

· VPNs

· Intune

· Proxmox VE/VMWare vSphere/other hypervisors

· Unix/Linux

· Windows Server 2016 - 2025

· Windows 10/11

· VOIP phone systems

· Next gen AV/XDR

· RMM tools, * IT support: 3 years (required)

## Description

As a Core Systems Engineer you will support and share your knowledge with our wider Support team members in a collaborative working environment. You will be required to support our clients including assisting with day-to-day escalations and investigating problems or repeat failures, whilst maintaining the smooth and efficient operation of end user desktops.

What you'll be doing

· Record and prioritise customer queries in a ticketing system ensuring adherence to SLAs.

· Build and maintain customer relationships.

· Diagnose and troubleshoot a wide range of technical issues providing resolutions or escalating where appropriate.

· Deploy and maintain a wide range software on customer systems.

· Contribute to and help maintain our internal knowledge base.

· Create and deliver training materials for our junior engineers.

· Educate users on how to use various software and systems.

· Maintain a strong knowledge of our companies' services and products to help effectively and efficiently respond to customers queries.

Working hours

This role is office based with standard 8 hours per day Monday to Friday between 08:00-18:00. We aim to assign Engineers to a shift of their preference where business coverage allows.

This role will also form part of our on-call rota once settled into the Service Desk Engineer role.