> Markdown version of [/jobs/ext/3330407-implementation-manager](https://www.wearedevelopers.com/jobs/ext/3330407-implementation-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Vitesse - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Asana, User Authentication, Automation of Tests, Batch Processing, Electronic Data Interchange (EDI), JSON, Product Software Implementation Methods, Systems Architecture, Systems Integration, Postman, Integration Tests, Api Design, Restful APIs, Golang - **Published:** September 1, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=744319f8b0356455 ## About the Role * 2-5 years of professional experience in an implementation, onboarding or client delivery role. * Familiarity with API-based integrations, system connectivity concepts and software implementation methodologies. * Strong organisational skills with excellent attention to detail. * Comfortable managing multiple activities and priorities simultaneously. * Strong communication and stakeholder management skills, with the ability to communicate confidently with both technical and non-technical audiences. * A proactive and adaptable approach, with the ability to work effectively in a fast-changing environment. * A collaborative mindset and willingness to take ownership of tasks and outcomes. Desirable * Experience working with APIs, JSON payloads, API documentation and software integration testing tools (e.g. Postman). * Experience within the insurance industry, particularly claims or related operational processes. * Exposure to payments, fintech or financial services. * Understanding of project management principles and common project artefacts. * Experience working with Monday.com or similar project management tools. * Experience working in a scale-up, fintech or technology-driven organisation., We take ownership of our work, our decisions, and our results. We face challenges with resilience, learn from setbacks, and see things through to completion. Because doing the right thing matters. ## Description Vitesse is looking for an organised, adaptable and technically minded Solutions Manager to support the implementation and integration of third-party insurance systems into the Vitesse ecosystem. Working within the Solutions team, you will help deliver client and partner implementations, supporting the integration of insurance claims platforms and related systems with Vitesse's payment processing platform. You will work closely with clients, Product, Engineering, Customer Success and Business Development teams to ensure implementations are delivered efficiently and successfully. Following the pre-sales process, you will take ownership of the implementation lifecycle, working with clients to understand their business processes, technical requirements and integration needs. You'll help translate solution designs into successful implementations, coordinating stakeholders through discovery, onboarding, testing, go-live and handover to Customer Success. This role would suit someone with a few years of professional experience who enjoys solving problems, understanding how systems connect, and working in a fast-paced environment where priorities shift, processes evolve and no two implementations are quite the same. You don't need to be an expert in payments or insurance from day one, but you should be excited by the opportunity to learn both domains and become a trusted member of a growing implementation function. Core Responsibilities * Support end-to-end implementation projects for insurance clients integrating with the Vitesse platform. * Work with clients, third-party technology providers and implementation partners to understand business processes, system architecture and integration requirements. * Support technical discovery activities by gathering requirements, documenting business processes and mapping client needs to Vitesse products and capabilities. * Assist with the onboarding of insurance claims platforms and related systems into the Vitesse ecosystem. * Coordinate implementation activities across internal and client teams, ensuring actions, dependencies and milestones remain on track. * Develop high-level implementation plans, clearly documenting responsibilities, deliverables and success criteria. * Maintain implementation documentation and project artefacts, including project plans, risk and issue logs, implementation trackers and status reporting. * Develop a strong understanding of the payment presentation methods offered by Vitesse, including APIs, batch processing and other connectivity solutions. * Work with client technical teams to support RESTful API integrations, including authentication methods, API payload mapping, webhook configuration, event-driven workflows, integration testing and troubleshooting to ensure reliable, secure and accurate data exchange between client systems and the Vitesse platform. * Support clients through testing, User Acceptance Testing (UAT), onboarding and go-live, helping to identify, troubleshoot and resolve implementation issues. * Work collaboratively with Product and Engineering teams to resolve implementation challenges, improve delivery processes and identify opportunities for product enhancement. * Support the transition of successfully implemented clients into Customer Success, ensuring a smooth operational handover. * Contribute to the ongoing development of implementation playbooks, reusable documentation, templates and best practices. * Develop a working understanding of the insurance ecosystem, including claims processes and the broader operating environments in which our clients operate. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)