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# NSD Survey Support Agent / IT Support (Field Surveyor Support) - Bristol

- **Company:** FLYING COLOURS CONSULTANCY LIMITED
- **Location:** Bristol, UK
- **Experience:** Starter
- **Salary:** £26,520.0 - £28,600.0
- **Contract:** Temporary contract
- **Skills:** Databases, Ethernet, Issue Tracking Systems
- **Published:** September 1, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=709cc01aa454deef

## About the Role

This is a full-time voice support role requiring excellent communication, problem-solving, and decision-making skills. You'll work from our customer's Bristol site, supporting live surveys and maintaining high levels of service quality and compliance., * 1-2 years' experience in call handling, service desk, or customer support (high-volume inbound calls).

 * Excellent verbal communication - confident, clear, and professional phone manner for live surveyor support.
 * Strong questioning & active listening skills - able to extract accurate information quickly under pressure.
 * Multi-system proficiency - comfortable navigating 2-3+ platforms simultaneously (CRM, scheduling, survey databases).
 * High attention to detail - accurate data entry and complete record-keeping.
 * Problem-solving & decision-making - able to investigate root causes and implement corrective actions in real time.
 * Process-driven mindset - experience following strict procedures, decision trees, and compliance requirements.
 * Time management - able to handle multiple inbound calls while meeting SLAs and returning dropped calls promptly.

Desirable (Nice-to-Have)

 * Experience in telecoms, utilities, or field operations (e.g., Openreach, BT, energy providers, cabling engineers).tealhq
 * Background in IT service desk roles.
 * Familiarity with ITIL, ticketing systems, or survey coordination tools (e.g., GIS, network planning platforms).
 * Understanding of Ethernet, fibre, or NSD survey processes (training will be provided)., * Cash handling: 1 year (preferred)
 * Customer service: 1 year (preferred)
 * Telecoms: 1 year (preferred)

## Description

We're recruiting 3 NSD Survey Support Agents to provide real-time operational support to Openreach field surveyors undertaking Ethernet and Network Site Delivery (NSD) surveys. As the first point of contact, you'll investigate and resolve survey-related issues, coordinate across multiple systems, and ensure surveys progress without delay., * Answer inbound surveyor calls within agreed service levels and provide immediate support during live site surveys.

 * Investigate and resolve issues affecting survey completion (e.g., access arrangements, contact details, scheduling conflicts, task allocation).
 * Handle survey-related enquiries professionally and return dropped calls promptly to minimise delays.
 * Support survey re-booking, cancellation, or amendment activities and identify root causes preventing completion.
 * Coordinate with internal stakeholders (e.g., survey planners, access teams, customer contacts) to resolve complex operational issues.
 * Update all relevant systems accurately following call resolution and maintain complete, auditable records.
 * Follow Openreach processes, procedures, and decision trees while adhering to security, governance, and compliance requirements.
 * Monitor survey progress proactively and escalate unresolved issues through appropriate operational channels.