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# Enterprise Tool Support Engineer (L2/L3 Support)

- **Company:** Stanley David and associates
- **Location:** Stevenage, UK
- **Experience:** Experienced
- **Salary:** £50,000.0 - £60,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, Identity and Access Management, Windows PowerShell, SQL Databases, Scripting, Enterprise Software Applications, System Availability, SC Clearance, Information Technology, Servicenow
- **Published:** September 1, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=af3d5063a448b247

## About the Role

* 3-8 years of experience in Application Support/Enterprise Tool Support.
 * Strong experience in L2/L3 Support within an ITIL/ITSM environment.
 * Experience with incident, problem, and change management processes.
 * Excellent troubleshooting and analytical skills.
 * Strong communication and stakeholder management abilities.

Preferred Technical Experience

Hands-on experience or exposure to one or more of the following enterprise tools:

 * Tungsten Automation (AP/AR)
 * C-Cure Access Control
 * Ivanti ISM & Xtraction
 * Solix
 * Systran
 * MatterMost
 * Similar enterprise application support platforms

Desirable Skills

 * Experience supporting enterprise applications in large corporate environments.
 * Familiarity with Windows Server, Active Directory, SQL, scripting (PowerShell), or automation tools.
 * Exposure to monitoring and ticketing tools such as ServiceNow.
 * Understanding of cybersecurity and access management principles.

Qualifications

 * Bachelor's degree in Computer Science, Information Technology, or a related field.
 * ITIL Foundation Certification (preferred).

## Description

We are seeking an experienced Enterprise Tool Support Engineer to provide L2/L3 operational support for a range of enterprise applications and business-critical platforms. The successful candidate will be responsible for incident resolution, problem management, system administration, and ensuring the availability and performance of enterprise tools supporting business operations., * Provide L2/L3 support for enterprise applications and business tools.

 * Manage incidents, service requests, and problems in accordance with ITIL/ITSM best practices.
 * Perform troubleshooting, root cause analysis, and implement permanent fixes.
 * Monitor application health and ensure high availability of supported systems.
 * Collaborate with infrastructure, security, and development teams to resolve complex technical issues.
 * Support system upgrades, patching, maintenance, and configuration changes.
 * Maintain technical documentation, knowledge articles, and operational procedures.
 * Participate in on-call support and major incident management when required.
 * Ensure compliance with security policies and change management processes.