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# IT Support Analyst (1st Line)

- **Company:** Brightridge technology Limited
- **Location:** Livingston, UK (Remote available)
- **Salary:** £26,225.0 - £34,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Desktop Computing, Issue Tracking Systems, Networking Hardware, Microsoft Office, Windows Servers, Software Engineering, Internet Protocol Telephony, Microsoft InTune, Performance Monitor, Laptops, Network Server
- **Published:** September 1, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d9fbad40b66079f4

## About the Role

* Minimum 1 year of IT support experience (required)
 * Minimum 1 year of customer service experience (required)
 * Strong communication skills with the ability to engage professionally at all levels
 * Security-aware mindset
 * A clean, full UK driving licence (required)
 * GCSEs or equivalent (preferred), * GCSE or equivalent (preferred)

Experience:

 * IT Support: 1 year (required)
 * Customer service: 1 year (required)

Licence/Certification:

 * Full UK Driving Licence (required)

## Description

We are looking for a motivated 1st Line IT Support Analyst to join our Livingston-based team. This role is essential to ensuring the stability, security, and performance of our customers' IT environments through both proactive monitoring and reactive support.

You will provide remote first-line IT support, maintain strong customer relationships, and occasionally visit customer sites using a company-provided pool vehicle., * Provide professional remote 1st line IT support to customers.

 * Log, manage, and resolve support requests via our ticketing system, keeping clients informed throughout.
 * Troubleshoot hardware and software issues across servers, desktops, laptops, printers, mobile devices, and network equipment.
 * Build, configure, and deploy new laptops and desktops in line with defined customer standards and requirements.
 * Securely wipe, rebuild, and reconfigure laptops and desktops to meet customer specifications and security best practices.
 * Utilise remote monitoring and management tools to maintain uptime and proactively respond to alerts.
 * Deliver security-focused support, including threat detection, mitigation, and resolution.
 * Work closely with third-party vendors and support partners where required.
 * Maintain accurate audit trails and documentation for all customer interactions.
 * Support a diverse portfolio of clients across the UK.

Technologies You'll Work With

 * Microsoft 365 and Microsoft Office
 * Windows OS, Windows Server, and Active Directory
 * MDM / Microsoft Intune
 * Datto RMM
 * Cloud-managed antimalware and SOC services
 * Ubiquiti cloud-managed networking and security solutions
 * Cloud-hosted and on-premises VoIP systems
 * Switches, routers, and firewalls


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