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# IT Support Engineer

- **Company:** Wireless Logic Limited
- **Location:** Reading, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Computer Maintenance, Issue Tracking Systems, Microsoft Office
- **Published:** June 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=74aab922063839a6

## About the Role

Do you have experience in Microsoft Office?, We don't need you to know everything. For us attitude to learning, team ethic, and communication skills are key. If you have a genuine passion for technology you could be a great fit.

 * Excellent attention to detail
 * Proactive team player
 * Able to talk about technology in simple terms.
 * Logical thinker and natural problem solver.
 * Ability to multitask and switch between jobs.
 * Keen to build on existing skills

Desirable:

 * Experience of Active Directory, creating and managing users accounts, creating, and managing distribution/security groups.
 * Familiar in Microsoft Office 365 Administration, Teams telephony, and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity.
 * Understanding of security products and the cyber threat landscape.

## Description

A fantastic new opportunity has arisen in our internal IT department for a broad and varied role handling support for the Wireless Logic Group, including our UK and other European offices. The position will be primarily based at our stunning head office in Reading, Berkshire.

Our IT Support Engineer will be a key member of the internal IT team, responsible for ensuring standards of IT service expectations are met. The role will involve general duties ranging from set-up and installation of new equipment, maintaining device security, recycling licenses, troubleshooting and diagnostics.

Responsibilities include:

 * Dealing with assigned tickets, providing support over multiple channels
 * Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system)
 * Setting up new users' accounts and profiles via Active Directory, Office 365 etc
 * Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
 * Server, Network and PC maintenance
 * Supporting the roll-out of new equipment and applications
 * Management of the internal phone system
 * Any other IT support tasks as befitting your skill level


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