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# IT Helpdesk Administrator

- **Company:** Dental Beauty Partners
- **Location:** Bristol, UK (Remote available)
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Networking Hardware, Microsoft Office, Information Technology, User Accounts
- **Published:** June 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=8d7219ae71fd62c5

## About the Role

Do you have experience in Sage?, * Prior experience within an IT services environment is a requirement of this position

 * Basic technical knowledge around Active Directory and Office 365 is also a requirement of this role
 * The successful candidate must have excellent communication skills, and be able to provide first-class support to our client base
 * Prior experience working with outsourced & internal stakeholders
 * Experience working to Service Level Agreements and coordinating resources quickly & effectively

## Description

* Create and manage user accounts, passwords, and access permissions (Active Directory, Microsoft 365, PMS, Sage, Work Digital etc)
 * Act as first-line procurement for all IT services, ordering all IT hardware, laptop, servers, network equipment, mobile phones etc
 * Be an escalation point for our external MSP and all employees of DBP, own escalation processes and track calls that are outside of SLA, look to get these closed as quickly as possible
 * Assisting with the onboarding of new starters
 * Maintaining an up-to-date inventory of mobile phone and tablet assets


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