> Markdown version of [/jobs/ext/333067-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/333067-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** iCOMAT Limited - **Location:** Hardwicke, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Online Services, Business Systems, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Information Technology Operations, Microsoft Servers, Networking Basics, Network Connections, Azure Active Directory, Server Administration, TCP/IP, User Provisioning Software, Computer Network Technologies, Peripherals, Microsoft InTune, Information Technology, Laptops, User Accounts - **Published:** June 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=93c7cb339df2947b ## About the Role Do you have a valid Driving License license?, Do you have experience in macOS?, We're looking for someone who is practical, reliable, and solutions-focused; comfortable working with both technical and non-technical users, and organised enough to manage multiple priorities effectively. * Proven experience in an IT Support, IT Support Engineer, or similar technical support role. * Strong knowledge of Windows 11 and Microsoft 365. * Experience supporting Microsoft Active Directory, Group Policy, Exchange Online, Microsoft Entra ID, and core networking technologies (TCP/IP, DNS, DHCP). * Good understanding of IT hardware, peripherals, mobile devices, and endpoint support. * Excellent troubleshooting and problem-solving skills. * Strong customer service and communication skills. * Ability to work independently and manage workload effectively. * Full UK driving licence and the right to work in the UK. * Experience supporting Windows, macOS, iOS, and mobile device environments. * Experience with Microsoft Intune or other endpoint management platforms. * Experience supporting meeting room technology, AV equipment, and telephony solutions. * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching, and wireless connectivity. * Experience supporting Microsoft 365 services in a business environment., * Discipline over excuses. We commit. We follow through. We hold ourselves and each other to the highest standard, especially when the pressure is on. ## Description Based primarily at our Gloucester site, you'll be the primary IT support presence for our UK operations, working closely with the Business Systems Manager to support users, systems, and infrastructure across Gloucester, Bristol, and Swindon. This is a varied, hands-on role combining day-to-day technical support with wider IT operations, project work, and user enablement. You'll have significant autonomy in managing local IT support and the opportunity to contribute to infrastructure improvements, security initiatives, and technology projects. No two days are the same. This role would suit someone who enjoys being hands-on, solving problems, and taking ownership of IT support in a growing business. As iCOMAT continues to grow, this role offers a clear pathway into broader infrastructure, systems administration, cybersecurity, and project delivery responsibilities, with opportunities to help shape the future growth of the IT function. What will you be doing? End User Support * Provide 1st and 2nd line IT support across hardware, software, network, and connectivity issues, delivering support both remotely and on-site across iCOMAT's UK locations. * Monitor and manage incidents and service requests through the helpdesk system, ensuring issues are accurately logged, prioritised, and resolved. * Communicate clearly and professionally with users at all levels of the business. * Manage multiple support requests while maintaining a customer-focused approach. * Identify opportunities to improve support processes, documentation, and user guidance. Device & Equipment Management * Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Configure and provision end-user devices for new starters and role changes. * Support hardware lifecycle management, ensuring equipment remains fit for purpose as the business grows. * Support mobile device management and desktop telephony solutions. Microsoft Environment Support * Administer Microsoft 365, Microsoft Entra ID, Active Directory, and Exchange Online, including user provisioning, permissions management, and access control. * Support endpoint management using Microsoft Intune across the device estate. * Assist in maintaining secure and efficient Microsoft cloud services. Systems Monitoring & Maintenance * Perform routine system maintenance, updates, patching, and health checks. * Support network connectivity and office infrastructure across all sites. * Monitor systems to ensure reliability and performance, escalating issues where appropriate. * Assist with basic server administration and infrastructure support. * Support the delivery of IT projects, technology rollouts, and system upgrades. IT Operations * Support IT onboarding and offboarding processes, ensuring a smooth experience for employees. * Maintain accurate documentation of IT systems, processes, and support activities. * Work with external suppliers and support partners when escalation is required. * Collaborate with colleagues across IT and the wider business on projects and continuous improvement initiatives. * Occasional flexibility in working hours may be required to support projects, maintenance activities, and business operations. Security & Best Practice * Support the implementation of IT security policies and best practices. * Ensure devices, systems, and user accounts are configured securely and in line with company standards. * Assist in maintaining compliance with information security procedures and controls. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)