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# Help Desk Analyst

- **Company:** Embedx Corp.
- **Location:** Franklin, TN, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $68,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Servers, Microsoft Software, Windows Servers, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Windows Desktop, Wi-Fi Technology, Microsoft InTune, Laptops, User Administration
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c7d1e706dbb15a6

## About the Role

* 5-7 years of professional IT support experience
 * Strong Windows desktop support and troubleshooting experience
 * Strong Microsoft 365 experience
 * Hands-on Active Directory experience
 * Experience with Entra ID / Azure AD
 * Solid understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general network troubleshooting
 * Strong troubleshooting skills and ability to work through issues independently
 * Professional communication skills and experience supporting end users
 * Must be able to work onsite five days per week
 * Must successfully pass a criminal background check and drug screening
 * Must successfully pass a credit check, including no collections, judgments, or recent bankruptcies, Experience with Intune, Windows Server, Group Policy, PowerShell, Azure, endpoint management, or similar Microsoft technologies is a plus.

We are looking for someone who has spent enough time in IT support to develop strong troubleshooting instincts and can operate with a high level of independence. You don't need to be a senior systems administrator, but you should understand a Microsoft environment well enough to own an issue, work through it, and know when something truly needs to be escalated., * Help desk: 5 years (Preferred)

 * network troubleshooting: 5 years (Preferred)
 * Active Directory: 5 years (Preferred)
 * Microsoft 365: 3 years (Preferred)

## Description

Due to continued growth, we are adding an experienced Senior Service Desk / Desktop Support professional to the team. We are looking for someone with 5-7 years of hands-on experience supporting users and technology within a Microsoft environment., * Provide day-to-day technical support for desktops, laptops, applications, and end-user technology

 * Troubleshoot Windows 10/11 issues
 * Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
 * Perform Active Directory administration including users, groups, permissions, password resets, and account access
 * Support Entra ID / Azure AD user and access issues
 * Handle Microsoft 365 user administration, licensing, mailboxes, and distribution groups
 * Troubleshoot hardware, software, application, and workstation performance issues
 * Support new-user setup, onboarding, offboarding, and workstation deployment
 * Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general connectivity issues
 * Support printers, docking stations, monitors, mobile devices, and other peripherals
 * Install and configure software and hardware
 * Work support tickets from initial issue through resolution
 * Escalate systems, network, or security issues when appropriate with clear documentation of troubleshooting already performed
 * Work directly with users at all levels of the organization