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# Service Request Technician - Entry Level IT Help Desk

- **Company:** enkompas Technology Solutions
- **Location:** Sewickley, PA, United States
- **Experience:** Starter
- **Salary:** $40,000.0
- **Contract:** Permanent contract
- **Skills:** Email Filtering, Office365, Cisco
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ce5562b9d9de2fe

## About the Role

* Positive Attitude: -Must maintain a positive attitude, and act in a professional manner with colleagues and clients.
 * Good Communicator: Must have excellent verbal and written communication skills.
 * Good Listener: Must have great investigative, research, and troubleshooting skills.
 * Self - Motivated: Must work independently to meet strict SLA and project deadlines, while providing timely updates to Management when necessary.
 * Problem Solver: Must be able to read and react in a high-stress environment. Must be able to identify critical issues and follow due process to escalate/resolve.
 * Multitasker: Must be able to prioritize and balance tasks while taking incoming calls and using between 2 - 5 software programs at a time.
 * Professional: Must be comfortable working onsite (face to face) with customers, where proper professional dress is required.
 * Open to Professional Growth: Must be willing to earn additional certifications that enkompas will pay for., * Associate or bachelor's degree in the IT field or a related area of study. **Technical Certifications a plus (Microsoft / Cisco / CompTIA)
 * One plus years' experience with Microsoft / Office365 / Hosted email / Mimecast (email filtering) / End User Support.
 * Solid liaison to 3rd party vendors.
 * Must carry personal auto insurance as required by law.
 * Must carry a valid driver's license.
 * Must have a personal, secure, and reliable internet connection., * Customer service: 2 years (Required)

License/Certification:

 * Driver's License (Required)

## Description

* Work on your pending tickets, and assist others as needed/capable from inbound calls, web chat, or email.
 * Eventually participate in an on-call rotation.
 * Address incidents from oldest to newest (by priority).
 * Provide excellent customer service.
 * Meet professional and continuing education goals as outlined in Performance Reviews.
 * May be scheduled to be deployed to a client site during work hours. Client sites are local to the Pittsburgh area.
 * This role requires a hybrid work schedule. Three days are scheduled remote while two days are scheduled in our office each week.
 * Acquire required certifications., * Collaborative: Work with our clients to gather information to provide the best solution to their IT problem. Collaborate with colleagues to learn new IT skills and provide the best solutions to the client. Assist with higher level tickets and mentor colleagues with lower-level tickets.