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# IT Helpdesk Technician

- **Company:** Zones, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Outlook, Computer Literacy, System Configuration, Web Browsers, Issue Tracking Systems, Peripherals, Computer Equipment
- **Published:** September 1, 2026
- **Apply:** https://dejobs.org/x/x/59545312DDCC43DA92CC24C4F75C9CA8/job/

## About the Role

* Tier 1-2 support including triage and basic troubleshooting. Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quickly
 * Support will include standard Windows environments and specialized RMV equipment and software
 * Performing call backs as required
 * Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
 * Experience with hardware deployments - imaging, configuring, workstation set-ups and moves.
 * Ability to lift 50 IBs.
 * Acting as a subject matter expert (SME) across limited subject areas., * Associate's degree in computer related field AND/OR 3 years in a customer support or call center like environment.
 * Ability to learn and become knowledgeable of customer products and services
 * Experience working on a help desk/service desk handling tickets preferred
 * Experience troubleshooting Desktop hardware and associated peripherals preferred
 * Proficiency in navigating accounts with multiple skill set requirements
 * Demonstrate effective soft skills, listening skills and ability to empathize with customer's situation
 * Ability to eventually resolve more complex support ticket requests
 * Ability to provide support to new team members
 * Effectively manage length of calls/handle time
 * Ability to thrive in a fast-paced but fun work environment.
 * Promote teamwork and call center success
 * Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10/11, Various web browsers and basic computer terminology

## Description

The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary.


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