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# SCA Computer Operator II

- **Company:** NTT DATA Corporation
- **Location:** Alexandria, VA, United States
- **Salary:** $60,214.0 - $81,466.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, Business Software, E-Business, Payment Systems, Knowledge Management, Microsoft Office, Office Automation, Online Transaction Processing, Online Service Provider, Software Requirements Analysis, Web Services, 3-tier Architectures, Servicenow, User Accounts
- **Published:** September 17, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1430830200/?locale=en_US

## About the Role

* Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
 * Minimum 3 years of customer service experience
 * Minimum 1 years of experience providing phone and/or in-person support for[DEL: :DEL] applications (analysis, diagnosis, remediation, testing, performance analysis).
 * Minimum 1 years of experience with standard Windows OS applications and MS Office applications
 * Minimum 1 year of experience of requirements definition/analysis experience
 * Ability to obtain a Public Trust, * ITIL v4 Foundation certification.
 * Professional certification in project management (e.g., PMP) or IT service management (e.g., ITIL).
 * Familiarity with Agile and Lean methodologies.
 * Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy)

## Description

The eBusiness Systems Analyst analyzes client business applications and data within the e-commerce domain to identify, troubleshoot, and resolve technical issues. This role requires a deep understanding of e-business applications, online transactions, web services, and strong analytical and problem-solving skills. The analyst will work closely with users to understand their needs and provide effective solutions in the e-commerce environment. They will also collaborate with Tier 3 engineers to escalate complex issues and with vendors for specialized support., * Analyze client e-business applications and data to identify and resolve technical issues related to online transactions, web services, and e-commerce platforms.

 * Capture relevant data related to issues to assist Tier 3 engineers with escalation, specifically concerning e-business systems and online services.
 * Communicate effectively with employees, contractors, and vendors to provide timely and professional support for e-business applications.
 * Troubleshoot routine and recurring problems with customer's e-business applications, including website functionality, online payment processing, and security issues.
 * Provide training and support to users on custom e-business applications and online services.
 * Log, track, and follow up on tickets to ensure timely resolution of e-commerce related issues.
 * Assist with help desk calls, emails, and support requests related to e-business systems.
 * Act as a liaison between clients and suppsysort groups for e-commerce related concerns.
 * Provide Tier I/II support for custom e-business applications and online services.
 * Document tickets with detailed information for escalation to the agency Tier 3 team, specifically regarding e-business systems and online services.
 * Provide help desk support for office automation, telecommunications, and visual information hardware and software related to e-commerce operations.
 * Set up new user accounts with enterprise email, ensuring proper access to e-business applications and online services.
 * Suggest articles for the knowledge base to improve help-desk efficiency in handling e-commerce related inquiries.
 * Participate in problem management for recurring issues related to e-business systems and online services.
 * Coordinate customer-reported outages with the supervisor, specifically concerning e-commerce platforms and online services.
 * Provide input into knowledge management systems and application requirements for system enhancements related to e-business applications and online services.