> Markdown version of [/jobs/ext/3332247-it-1st-line-support-technician](https://www.wearedevelopers.com/jobs/ext/3332247-it-1st-line-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT 1st Line Support Technician

- **Company:** Adecco
- **Location:** Southend-on-Sea, UK
- **Salary:** £26,437.0 - £29,120.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Network Architecture, Software Engineering, Wi-Fi Technology, Information Technology, User Accounts
- **Published:** September 30, 2026
- **Apply:** https://www.adecco.com/en-gb/job-search/it-support-technician-southend-on-sea-essex/broadbean_986071790689207

## About the Role

* Experience troubleshooting IT hardware and software issues
 * Strong communication skills - able to explain technical issues clearly to non-technical users
 * Passion for IT and awareness of current trends and technologies
 * Self-motivated with the ability to manage workload and respond to priorities effectively, * Experience working within an IT helpdesk or support environment
 * Exposure to Microsoft 365 and Active Directory administration
 * Background in customer-facing roles
 * Relevant IT qualification (Level 2/3 or equivalent)
 * Full UK driving licence

## Description

We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team.

This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users.

You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation., * Provide first-line IT support, responding to helpdesk tickets efficiently and professionally

 * Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks
 * Escalate more complex issues to 2nd/3rd line support when required
 * Assist with maintaining IT systems, including:
 + Microsoft 365 environment
 + Active Directory user accounts
 + Network infrastructure and Wi-Fi systems
 + Security systems such as antivirus and device monitoring
 * Support ongoing maintenance of IT equipment and infrastructure
 * Keep accurate records of support tickets, resolutions, and equipment inventory
 * Monitor IT systems to ensure performance, security, and compliance
 * Provide clear communication to users, explaining technical issues in a user-friendly way


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)