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# Client Technology Manager

- **Company:** ECI
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Systems Engineering, Microsoft Azure, Software as a Service, Cyber Security, Data Integrity, Disaster Recovery, Hyper-V, Infrastructure as a Service (IaaS), Microsoft Operating Systems, Windows Servers, Routing, Network Administration, Cloud Services, Security Information and Event Management, VMware VSphere, Information Technology Outsourcing, Palo Alto Networks, Gsuite, Cisco
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cada0507ea109e3f

## About the Role

* Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
 * Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure
 * Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
 * Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace
 * Experience administering VMware vSphere and Hyper-V platforms.
 * Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
 * Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Bonus points if you have:

 * Experience with Managed Service Providers (MSP)
 * Experience with Microsoft Modern Workplace
 * Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
 * Financial Services Industry experience
 * Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP

## Description

The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure.
This is a hybrid position suitable for qualified candidates within a commutable distance to ECI's London office.

What you will do:

 * Oversee technology services for a portfolio of ECI clients.
 * Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings.
 * Develop and maintain a deep functional knowledge of customer's goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
 * Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements.
 * Assist with client facing budget forecasting, financial cost analysis reports and documentation.
 * Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs.
 * Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS)
 * Drive customer satisfaction through support case evaluation, task management and recurring client engagement.
 * Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments.
 * Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
 * Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
 * Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
 * Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers.