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# Helpdesk Coordinator

- **Company:** Equans
- **Location:** Bellshill, UK
- **Salary:** £14,664.0 - £15,392.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer-Aided Facility Management, Data Logging
- **Published:** June 7, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=19021496276e5fe0

## About the Role

Do you have experience in Help desk?, * FM Helpdesk experience.

 * Experience of working to strict SLAs & KPIs.
 * Good Customer Service Skills.
 * Excellent attention to detail including a high level of accuracy.
 * Experience in working in a fast-paced environment.
 * Experience with Microsoft packages.
 * Ability to prioritise is essential.

## Description

Equans is recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock-24/7, 365 days a year-meeting the ever-evolving needs of our clients with dedication and resilience.

We understand that such a dynamic environment demands not just commitment, but growth. That's why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you're just starting out or looking to take the next step, we're committed to helping you reach your full potential.

Please note before applying - The hours of work are 17:00-22:00 (Thu to Sun).

What will you deliver?

 * Answer calls for a growing multi contract fast paced Helpdesk.
 * Live Call logging on Internal CAFM systems.
 * Assigning and Dispatching to various resources via multiple channels.
 * Work to Service level agreements preventing financial penalties to the business.
 * Issue reports to Internal and external clients/Customers using in-house system.
 * Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
 * First line support for our electric vehicle charging (GeniePoint) customers.
 * Action requests via various channels.
 * Administration tasks as required by the business.


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