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# Consultant: Zendesk Expert Services

- **Company:** The Saasy People
- **Location:** Birmingham, UK
- **Salary:** £30,000.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** Software Systems, Zendesk
- **Published:** June 7, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c9292bda5abbbc0b

## About the Role

Do you have experience in Zendesk?, * Technical Agility: Proven ability to learn new skills and systems quickly.

 * Platform Knowledge: Previous experience with Zendesk configuration and setup.
 * Analytical Thinking: Strong decision-making and problem-solving skills.
 * Client Facing: Experience working in a fast-paced, client-focused environment.
 * Self-Management: Ability to manage targets and personal workload independently.
 * Second Platform (Beneficial): Experience with monday.com or Fin (Previously Intercom) is advantageous and will support growth into a second platform.

## Description

We are looking for an ambitious, technical individual to deliver outstanding Expert Services. As a Consultant, you will be responsible for the end-to-end implementation of standard software solutions, ensuring projects are completed within expected time frames. This role focuses on Zendesk delivery initially, with the opportunity to cross-skill into a second platform over time. It is ideal for someone with a proven record of adapting to multiple platforms who can independently manage their workload across numerous client projects., * Project Execution: Create, monitor, and deliver key project deliverables and technical configurations.

 * Collaboration: Support senior colleagues where required with complex ongoing projects. * Stakeholder Engagement: Work directly with growing businesses to ensure software adoption and success.
 * Relationship Management: Develop and maintain strong working relationships with internal teams and external clients.
 * Risk Identification: Proactively identify project risks and communicate them to leadership for resolution.
 * Communication: Adapt interaction styles to suit different audiences and desired project outcomes., * Can you communicate well enough to develop and maintain strong working relationships with internal teams and external clients?
 * Are you comfortable supporting senior colleagues where required with complex

ongoing projects.

 * Project Execution: Create, monitor, and deliver key project deliverables and

technical configurations - Do you believe you're capable of doing this?


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