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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** The CHAOS Group - **Location:** Saint Erme, UK - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Antivirus Softwares, Software Applications, Backup Devices, VoIP, Microsoft Outlook, Cyber Security, Computer Networks, Data Security, Dynamic Host Configuration Protocol, Desktop Computing, Document Management Systems, Domain Name System (DNS), Mobile Application Software, Local Security Policy, Microsoft Office, Remote Access Technology, Microsoft SharePoint, TCP/IP, Tablet Computers, Microsoft InTune, Information Technology, Patch Management, Laptops, User Accounts - **Published:** June 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=20ef5cadda92daa5 ## About the Role Do you have a valid Driving License license?, Do you have experience in Microsoft Excel?, * Degree in IT, Computer Science or a related field, or equivalent relevant, * Proven experience (3+ years) as an IT Technician or similar role * Excellent analytical and problem-solving skills * Strong understanding of Windows operating systems, Microsoft Office Suite, and other common software applications * Strong written and verbal communication skills * Excellent troubleshooting and problem-solving skills * Strong communication and interpersonal skills * Commitment to safeguarding and living the values of CHAOS Group * Ability to work independently and as part of a team * Ability to prioritise and manage multiple tasks effectively * Highly organised with the ability to manage multiple priorities across different sites * Willingness to attend all training considered relevant to the organisation DESIRABLE * Experience Familiarity with networking concepts (TCP/IP, DNS, DHCP) * Microsoft certifications (e.g. MS-900, AZ-900, MD-102) * An understanding of CompTIA A+ or Network+ * ITIL Foundation certification * Knowledge of IT security standards and compliance frameworks (e.g. Cyber Essentials, GDPR) * Experience with Mobile Device Management (e.g. Intune) * Familiarity with cloud-based telephony or VoIP system, * IT support: 1 year (required) ## Description This role requires a capable and motivated IT Technician to provide day-to-day technical support across all CHAOS Group sites. The post-holder will be the first point of contact for IT issues across the organisation, responsible for maintaining hardware, software, connectivity, and mobile technology, and ensuring our teams can work efficiently and securely across all locations. This is a mobile, multi-site role requiring regular travel between our Cornwall sites. A full UK driving licence and access to a vehicle is essential. This role is also subject to a mandatory enhanced DBS check. KEY RESPONSIBILITES USER SUPPORT & HELPDESK * Act as first-line IT support for all CHAOS Group staff across sites, resolving hardware, software, and connectivity issues in a timely manner * Maintain a helpdesk log, prioritising and escalating issues as appropriate * Manage and troubleshoot printers, peripherals, and AV equipment * Escalate complex issues to senior IT staff as needed * Create and maintain knowledge base articles for common issues * Provide training to end-users on software and hardware usage * Provide on call IT support for out of hours (on a rota basis) MICROSOFT 365 AND OFFICE * Administer and support the Microsoft 365 environment including Exchange Online, SharePoint, Teams, OneDrive, and Intune * Create and manage user accounts, licences, distribution groups, and security settings within M365 Admin Centre * Provide staff training and guidance on Microsoft Office applications (Word, Excel, Outlook, Teams) * Support document management, shared drives, and collaborative working tools within the M365 ecosystem HARDWARE ROLLOUT * Set up, configure, and maintain desktop computers, laptops, tablets, and mobile devices * Assist in the planning and execution of hardware rollout projects * Deploy new hardware to end-users, ensuring minimal disruption to their work * Provide post-implementation support and troubleshooting * Manage and maintain hardware inventory * Coordinate with vendors for hardware procurement and repairs MOBILE TECHNOLOGY * Manage the organisation's mobile device fleet, including smartphones and tablets, using MDM (Mobile Device Management) tools * Configure, enrol, and maintain devices in line with CHAOS Group's Acceptable Use and Information Security Policies * Support staff with mobile applications, email configuration, and remote access * Ensure mobile devices are appropriately secured and data is protected in line with UK GDPR requirements SECURITY AND COMPLIANCE * Implement and maintain IT security measures including antivirus, patch management, and access controls * Support the organisation's compliance with UK GDPR and the Data Security and Protection (DSPT) Toolkit requirements * Ensure data backup systems are functioning and regularly tested * Assist with IT-related aspects of Subject Access Requests and data protection obligations as directed by the DPO GENERAL * Contribute to the development and maintenance of IT policies, procedures, and documentation * Support new starter onboarding and leaver processes from an IT perspective * Participate in IT projects and digital improvement initiatives as required * Maintain a professional and helpful manner when supporting staff at all levels * Stay up to date with the latest technologies and trends ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)