> Markdown version of [/jobs/ext/333384-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/333384-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Zenith - **Location:** Leeds, UK (Remote available) - **Salary:** £26,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Issue Tracking Systems, Microsoft Office, Azure Active Directory, Microsoft InTune - **Published:** June 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e7070177ba7ad19f ## About the Role Do you have experience in Windows?, * Excellent customer service skills * Good written and verbal communication skills * Knowledge of Windows OS and standard applications packages such as MS Office * Ability to learn new technologies quickly * Strong desire to work in a team environment * Good people skills and ability to interact with colleagues across all levels of the organisation * Team player with the desire for continuous improvement ## Description Our Service Desk is more than just a support hub - it's your gateway to a fulfilling career in tech! We're dedicated to supporting driven individuals who are genuinely interested in IT. Our Service Desk Manager, who started his own journey as an apprentice here at Zenith, is a testament to the fantastic growth opportunities we offer. You'll be joining a respectful and collaborative team that genuinely cares about one another and regularly receives glowing feedback from colleagues. You'll be the friendly first point of contact (face to face, phone, emails) for our colleagues across our three divisions, providing essential IT support that includes troubleshooting a variety of faults and answering queries, both over the phone and in person. This role is shift-based between the hours of 07:00 - 17:30 and is located at our Kirkstall Forge office in Leeds., * Act as a point of contact for phone calls, walk-ups, emails and support tickets from colleagues regarding IT issues and queries * Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications * Monitor internal ticket system for new incidents and service requests * Update the knowledgebase with known issues or workarounds * Complete administrative tasks on Active Directory, Azure Active Directory, Office 365, and Intune * Provide desktop support, including new device configuration, fault-finding, and installation of authorised software * Complete Joiner, Mover, and Leaver requests ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)