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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Specialist, UK - **Company:** SimilarWeb LTD - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Systems Engineering, Bash Shell, Software as a Service, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Python (Programming Language), Network Connections, Windows PowerShell, Scripting, Okta, Office365, Peripherals, Microsoft InTune, Casper Suite, Gsuite, GPT - **Published:** June 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b6c2e6a8d6c061d4 ## About the Role Do you have experience in macOS?, * 2-4 years of experience in IT support, helpdesk, or similar technical support role. * Strong troubleshooting skills in both MacOS and Windows environments. * Hands-on experience with: * + Google Workspace administration + Okta or other identity management tools + Office 365 applications + MDM solutions (Jamf, Kandji, Intune, etc.) * Familiarity with onboarding/offboarding workflows and lifecycle management. * Basic scripting knowledge (Bash, PowerShell, or Python) - a plus. * Excellent communication and interpersonal skills, with a customer-first mindset. * Ability to work effectively across global teams and time zones. * Experience in a cloud-first, SaaS-heavy, and ISO27001/SOC2-compliant environment preferred. PLUS * Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional - a plus. ## Description At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers"-we are seeking exceptionally skilled IT engineers to help build a dynamic support team. You'll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms. This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta's identity framework. This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment., 1. End-User Support & Resolution * Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution. * Provide expert, hands-on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems. * Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.). * Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems. 2. IT Operations & Lifecycle Management * Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes. * Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access. * Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses. 3. Process Improvement & Knowledge * Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery. * Create and maintain high-quality internal IT documentation and knowledge base articles. * Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience. ## Related Videos - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)