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# Technical Support Engineer

- **Company:** Wireless Logic
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Access, Border Gateway Protocol, Complex Networks, Ethernet, Monitoring of Systems, Internet Protocol Security (IP SEC), Network Diagnostics, Routing, Open Shortest Path First (OSPF), OpenVPN, Paessler Router Traffic Grapher, TCP/IP, Virtual Local Area Networks, Wireless Networks, Network Routers, Dynamic Routing, Transport Layer Security, Firewalls (Computer Science), Cisco
- **Published:** September 14, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

You bring 2+ years of battle-tested networking experience from a NOC, ISP, or MSP environment.
You speak the language of networks fluently, ideally holding a CCNP Enterprise or Service Provider level certification .
You're a Cisco command-line ninja , with mandatory experience on their Routers, Switches, and Firewalls.
Your technical and analytical skills are legendary , allowing you to dissect complex issues with ease.
You're familiar with keeping a watchful eye on networks using Monitoring Tools like PRTG .
You possess a deep understanding of the core principles of Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs.
You have a proven track record of slaying network problems and finding effective resolutions.
You're a consummate professional in all your client interactions.
You're an innovative thinker , bringing a positive, proactive attitude and thriving on change.
You excel in our fast-paced, agile environment , where critical thinking and sharp problem-solving are your superpowers.
You're a self-starter , ready to take ownership and drive solutions.
Bonus points if you have experience providing sales support in complex network environments and if you speak additional languages!
You're a time-management maestro and possess natural leadership qualities .
You're a task terminator , seeing every mission through to completion.
Your attention to detail is laser-sharp , delivering accuracy at the highest level.
Problem-solving is your passion , and you tackle challenges head-on.
You're a prioritization pro , effectively managing tasks and aligning with stakeholders.
You're a team player , collaborating effortlessly across departments.
You bring a positive forcefield to every challenge, consistently striving for excellence.
Your interpersonal and communication skills are top-notch .

## Description

At Wireless Logic, a fast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT) , we're seeking an energetic and focused Network Diagnostics Specialist (Level 3, Spanish Support) to be a vital part of our dynamic Service Desk!
Your Mission: Dive into the heart of our network, providing 24/7 expert support (in English/Spanish) and critical local assistance in Spanish to our valued customers.
You'll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs.
Get ready to make a real impact on how the connected world operates!
Your Adventure Will Involve: Being a Customer Champion: Providing top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
Mastering the Network Maze: Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) - your expertise will be key!
Collaborating with the Best: Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins.