> Markdown version of [/jobs/ext/3336034-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3336034-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Brooksource
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Information Technology Consulting, Desktop Computing, Information Technology Operations, Microsoft Office, Network Connections, Microsoft PowerPoint, Peripherals, Information Technology, Laptops, GXP
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=128ee1cf158c9709

## About the Role

* Minimum 2 years of desktop support experience supporting PCs, laptops, peripherals, and enduser technology.

 * Minimum 2 years of onsite and remote IT support experience.

 * Minimum 2 years of experience supporting mobile devices, with Apple/iOS device support strongly preferred.

 * Strong troubleshooting skills across hardware, software, applications, connectivity, and end-user computing environments.

 * Working knowledge of ITIL v3 processes and IT service delivery practices.

 * Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

 * Strong customer service and organizational skills.

 * Excellent written and verbal communication skills.

 * Strong time-management skills with the ability to prioritize multiple support requests and responsibilities.

 * Ability to work independently while collaborating effectively with technical teams and business users.

 * High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

 * Valid driver's license required.

 * Ability to lift up to 50 pounds.

Preferred Experience

 * Experience providing IT support within a healthcare, laboratory, pharmaceutical, life sciences, or similarly regulated environment.

 * Experience supporting users within GxP, laboratory, or R&D environments.

 * Familiarity with enterprise IT service management and incident-management processes.

 * Experience participating in technology deployments, migrations, or end-user computing projects.

 * Experience supporting Apple mobile devices and enterprise mobility solutions.

## Description

We are seeking an experienced IT Support Engineer to provide hands-on technical support, end-user computing services, and workplace technology consulting within a professional, highly regulated environment. This position combines desktop and mobile device support, IT operations, project support, and end-user consulting. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and experience supporting users both onsite and remotely.

The role will also support specialized environments, including laboratory, R&D, and GxP-regulated spaces, and will work closely with business users to identify opportunities to improve productivity through technology.

Technical Support & IT Operations

 * Manage day-to-day IT support activities at the site, working independently within established IT policies and procedures.

 * Provide Level 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and other end-user technologies.

 * Deliver both onsite and remote support to resolve hardware, software, connectivity, and system-related issues.

 * Support users working within specialized environments, including laboratories, R&D areas, and GxP-regulated spaces.

 * Take ownership of incidents from initial troubleshooting through resolution, acting quickly to restore user productivity.

 * Troubleshoot issues involving end-user devices, applications, network connectivity, and related IT infrastructure.

 * Install, configure, maintain, and troubleshoot PCs, laptops, mobile devices, and peripheral equipment.

Digital Workplace Consulting

 * Serve as a technical resource for business users and provide guidance on available workplace technology and tools.

 * Explain complex technical concepts to non-technical users in a clear and easy-to-understand manner.

 * Partner with specific business groups to understand their workflows and determine how existing technology can better support their needs.

 * Proactively engage with business functions to understand processes and recommend technology solutions that can improve efficiency and productivity.

 * Provide a high level of customer service while building strong relationships with end users and business stakeholders.

Project Support

 * Assist with technology projects involving mobile devices, IT applications, end-user computing, and workplace hardware.

 * Coordinate with project teams and technical stakeholders to support successful implementations and technology rollouts.

 * Provide clear and timely status updates to project leaders.

 * Assist with testing, deployment, troubleshooting, and end-user adoption of new technologies as needed.