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# IT COORDINATOR

- **Company:** Little Dot Studios
- **Location:** Los Angeles, CA, United States
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Apple IOS, Apple Mac Systems, Asana, Subnetting, Networking Basics, Server Administration, TCP/IP, Virtual Local Area Networks, Data Logging, Information Technology, Gsuite, Google Meet, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=637b9e73a37a72f5

## About the Role

Skills matter, experience is useful, attitude is everything.

 * ITIL Foundations
 * Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment.
 * Recent experience working in an IT support role (preferably in media or tech).
 * Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP).
 * Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud.
 * Familiarity with ticketing and project management services: FreshService and Asana.
 * Experience with macOS, Windows, iOS, and Google Workspace.
 * Experience with Google Meet and Neat conference room equipment.
 * Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine.
 * Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution.
 * Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users.
 * Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.
 * Enjoys working hard in a fast-paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new obstacles.
 * Able to build rapport quickly with end users from all different levels of the organization. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably.
 * Uses time effectively and makes informed judgements on what to prioritize.
 * Able to work effectively independently and as part of a team.
 * Being resourceful - deal with ambiguity and use what's at hand to overcome obstacles.

Candidates must have unrestricted work authorization to work in the United States.

## Description

The IT Coordinator will be at the frontline of innovation for our global team. This isn't just logging tickets - it's delivering world-class tech support in a high-octane media business. Whether you're troubleshooting in person or resolving complex requests virtually, you'll own the end-to-end tech experience, mastering a diverse stack of cutting-edge tools in an environment that never stands still., * Take ownership of support requests, ensuring they are logged and updated in appropriate systems.

 * Configure and build end-user devices in a timely fashion for deployment at scale. This includes: MacBooks, PC's, and more.
 * Carry out day-to-day maintenance, administration, and support on end-user accounts, devices, and experience.
 * Assist with Media Ingest, Asset Optimization, and Server Management.
 * Own the end-user experience from onboarding to offboarding.
 * Provide ORG-wide, white-glove support.
 * Inventory Management - ensuring inventory (both hardware and software) is kept up to date.
 * Contribute to our growing IT knowledge base by updating both department and end-user documentation.
 * Collaborate with the UK Tech Ops team on system updates, cybersecurity best practices, and organization-wide IT projects.