> Markdown version of [/jobs/ext/333622-senior-it-project-manager-billing-customer-experience](https://www.wearedevelopers.com/jobs/ext/333622-senior-it-project-manager-billing-customer-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Project Manager (Billing & Customer Experience) - **Company:** Affinity Water - **Location:** Hatfield, UK - **Experience:** Expert - **Salary:** £80,000.0 - **Contract:** Permanent contract - **Skills:** Data Cleansing, Data Governance, Data Migration, Migration Manager, Systems Integration - **Published:** June 8, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a3b989ed335bcb12 ## About the Role Do you have experience in Telecommunication?, * Proven experience delivering large-scale technology or transformation programmes * Strong background in data migration, governance, and system integration * Experience in utilities, financial services, telecoms, or public sector * A confident leader with strong stakeholder management and communication skills ## Description We're looking for an experienced technology practitioner to lead the technology readiness activities within our flagship Customer Transformation Programme. The programme will transform our customer experience and replace legacy billing and debt platforms over the next 2 to 3 years. Initially in this role you'll lead the build planning and readiness workstream ensuring we are fully prepared for delivery across technology, data, people, and process. Throughout its lifecycle, you'll then act as the senior technology lead within the programme-driving strategy and delivery, managing stakeholders, and ensuring a successful transition into and throughout the mobilisation and build phases in 2027., * Lead technology readiness planning, governance, and delivery * Own key outputs including customer segmentation and migration strategy, data cleansing, testing, and environment readiness * Manage internal and external teams within a complex programme environment * Oversee budgets, supplier relationships, and delivery quality * Ensure risks, compliance, and data governance are effectively managed ## Related Videos - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Unlocking Value from Data: The Key to Smarter Business Decisions-](https://www.wearedevelopers.com/videos/1367-unlocking-value-from-data-the-key-to-smarter-business-decisions) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)