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# IT Field Support Technician

- **Company:** Motion Recruitment Partners LLC.
- **Location:** Vidor, TX, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Cellular Networks, Cyber Security, Computer Networks, System Configuration, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Networking Basics, Software Deployment, Wi-Fi Technology, Connectivity Problems, Office365
- **Published:** September 24, 2026
- **Apply:** https://www.dice.com/job-detail/2bd48fca-5b04-491c-b373-86afcf133487

## About the Role

* Hands-on experience supporting Windows 10 and Windows 11 environments.
 * Experience deploying, configuring, or troubleshooting mobile devices and cellular connectivity.
 * Knowledge of APN configuration and cellular network troubleshooting.
 * Basic understanding of networking concepts, including IP addressing, DNS, Wi-Fi, and connectivity troubleshooting.
 * Experience supporting domain-joined Windows devices and Active Directory environments.
 * Strong documentation and user-training skills.
 * Ability to work onsite and independently in a field support environment.
 * Strong communication and customer service skills.

Preferred Qualifications

 * Experience working in a manufacturing, industrial, plant, or production environment.
 * Experience with mobile device management platforms.
 * Familiarity with ITSM or ticketing systems.
 * Experience supporting Microsoft 365 applications.
 * Experience with device backup and recovery processes.
 * Relevant technical certifications are a plus.

Top Three Priorities

 1. Deploy and configure 50+ SIM cards, including APN settings and cellular connectivity troubleshooting.
 2. Upgrade Windows 10 devices to Windows 11.

Document device backup procedures, backup management processes, and user-training materials.

## Description

IT Field Support Technician to serve as the primary local IT resource for end-user support, device deployments, connectivity troubleshooting, documentation, and coordination with remote infrastructure, cybersecurity, and application teams.
The ideal candidate will have hands-on experience supporting Windows environments, mobile devices, cellular connectivity, basic networking, and users in a manufacturing or industrial setting., * Install and deploy SIM cards across 50+ mobile devices, PCs, and industrial workstations.

 * Configure APN settings and troubleshoot cellular coverage, connectivity, and device communication issues.
 * Upgrade Windows 10 workstations to Windows 11.
 * Respond to incidents and service requests through an IT service management platform.
 * Provide onsite support for hardware, software, operating systems, Microsoft 365, and user access issues.
 * Configure workstations, including:
 + IP address changes
 + Domain joins
 + Software installations
 + Device setup and commissioning
 * Troubleshoot application, hardware, operating system, and network connectivity issues.
 * Provide local "hands and eyes" support for remote infrastructure, cybersecurity, and application teams.
 * Coordinate IT activities with operations personnel, vendors, and corporate IT.
 * Train users on devices, systems, backup procedures, and operational processes.
 * Create and maintain user guides, technical documentation, operational procedures, and backup instructions.
 * Support device backup, backup management, and recovery activities.
 * Perform other general IT field support duties as needed.