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# IT First Level Support

- **Company:** Express Travel International GmbH
- **Location:** Frankfurt am Main, Germany (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Linux, Microsoft Office, Systems Integration, Peripherals, Terminal Servers, User Administration, Windows Client
- **Published:** September 12, 2026
- **Apply:** https://www.adzuna.de/details/5878935358

## About the Role

* Abgeschlossene IT-Ausbildung (z. B. Fachinformatiker Systemintegration) oder 3-5 Jahre Support-Erfahrung
 * Windows 11, Active Directory, Office/M365 im Anwendersupport
 * Deutsch und Englisch verhandlungssicher
 * Sauberes Dokumentieren, Servicehaltung, Präsenz in Frankfurt möglich

Dein Kann:

 * Exchange/M365-Administration, Terminalserver, Grundkenntnisse Linux
 * Erfahrung mit Ticketsystem-Einführung
 * Reisebranche
 * OExchange/M365-Administration, Terminalserver, Grundkenntnisse Linux
 * Erfahrung mit Ticketsystem-Einführung
 * Reisebranche
 * Perspektive: Weiterentwicklung Richtung 2nd Level

## Description

* Erste Anlaufstelle für interne Anwender (Frankfurt + Landesgesellschaften) und angebundene Reisebüros/Partner
 * Windows-11-Clients, Hardware, Peripherie, Telefonanlage
 * Benutzerverwaltung: AD, Exchange/M365, Terminalserver- und Reiseveranstalter-System
 * On-/Offboarding komplett
 * Mitaufbau von Ticketsystem und Wissensdatenbank
 * Standby bei Systemstörungen


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