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# Major Incident Response Analyst

- **Company:** Everforth Apex
- **Location:** Joint Base Andrews, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Client Server Models, Information Systems, Computer Programming, Monitoring of Systems, Software Engineering, Windows Desktop, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.dice.com/job-detail/ae8deb32-b255-430c-b1df-db304f475f50

## About the Role

Qualified candidates must possess a DoD Secret security

clearance.

CompTia Sec+, IAT Level II Certification or higher

An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.

Education and experience requirements may be substituted with: 1.A bachelor's degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.2.No degree and eight years general experience of which at least six years is specialized experience.

Minimum/General Experience:

This position requires a minimum of five years' experience, of which at least three years must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.

General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

## Description

The Major Incident Response (MIR) Specialist is accountable for the full lifecycle of incident management., Proactively identify and classify major IT incidents and events by leveraging data from various work centers and monitoring tools.

Triage & Coordination: Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams

Incident Communication: Establish and facilitate troubleshooting conference bridges, ensuring seamless coordination between technical teams. Maintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates from inception to resolution.

Situational Awareness: Maintain a comprehensive understanding of incident status and operational impact, disseminating critical information through the appropriate Government communication and command structures.

Problem Resolution: Drive the investigation and resolution process for all incidents. Collaborate with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences., Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting


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