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# Level 1 tech support

- **Company:** HV INFOTEK, LLC
- **Location:** New York, NY, United States
- **Salary:** $52,000.0 - $124,800.0
- **Contract:** Permanent contract
- **Skills:** Ethernet, Issue Tracking Systems, Networking Basics, Software Engineering, Software Systems, Computer Equipment, Information Technology, Firewall Services Module, Servicenow
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0ff43a24c5070000

## About the Role

Strong knowledge of computer hardware and software systems

 - Familiarity with computer networking concepts and protocols
 - Experience with desktop support and IT support functions
 - Basic understanding of firewall configurations and security protocols
 - Excellent communication skills, both written and verbal
 - Ability to work independently and collaboratively in a team environment

 - ethernet wiring experience is preferred

## Description

Provide technical support and troubleshooting assistance to customers

 - Diagnose and resolve hardware and software issues for computer systems
 - Install, configure, and maintain computer hardware and software
 - Assist with network setup and troubleshooting, including LAN connectivity
 - Collaborate with other team members to escalate complex issues
 - Document customer interactions and resolutions in ServiceNow or similar ticketing system
 - Provide excellent customer service by effectively communicating technical solutions