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# On-Site Support Desk Technician

- **Company:** Marco Technologies
- **Location:** Sioux Falls, SD, United States
- **Experience:** Experienced
- **Salary:** $45,968.0 - $69,056.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Collaborative Software, CompTIA Network+, Issue Tracking Systems, Software Engineering, Web Applications, Computer Network Technologies, Information Technology
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8328f3a99a7a5d7

## About the Role

* Associate degree in a technology field and 2+ years of relevant support experience; or equivalent combination of education and experience.
 * One or more: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, Google IT Support Professional, or similar. (MTA or successor equivalent acceptable.)
 * Valid Driver's License, proof of personal insurance and clean driving record, * Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements.
 * Clear, empathetic communication with non-technical users; strong follow-through and ownership from start to finish.
 * Basic understanding of network applications, protocols, and IT infrastructure.
 * Excellent client relationship management skills with the ability to communicate effectively with stakeholders at all levels.
 * Strong IT infrastructure, hardware, software, and networking knowledge.
 * Strong problem-solving skills with a focus on delivering high-quality service solutions.
 * Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools.
 * Current industry certifications such as Microsoft MTA, CompTIA Network+, and/or A+ are preferred.
 * Excellent communication skills in working with and relating to people at all levels of an organization.
 * Well organized and self-directed while being a team player.
 * Treat people respectfully, work with integrity and ethics, and uphold organizational values.

## Description

* Provide on-site and remote technical support for end-user devices, business applications, and connectivity; escalate when appropriate per playbooks.
 * Educate and enable delivery of 1:1 help, office hours, and brief workshops/orientations for new users on core tools (Microsoft 365/Teams, device basics, safe computing).
 * Respond promptly to requests, troubleshoot hardware/software issues, and document symptoms, actions, and outcomes in the ticketing system with clear next steps.
 * Create and update user-friendly how-to guides and knowledge articles to reduce repeat incidents and improve self-service.
 * Maintain client documentation (asset details, configurations, site specifics) and keep it current.
 * Identify recurring issues and recommend preventative improvements to enhance reliability and user experience.
 * Coordinate light inventory tasks with the account team (loaners, peripherals, consumables) and support simple service transactions (e.g., capturing approvals; routing for invoicing).
 * Meet or exceed support KPIs (first-response, time to resolution, CSAT, documentation completeness, SLA adherence).
 * Communicate effectively with technical and non-technical users; represent Marco professionally on site.
 * Maintain current technical knowledge and continuously expand skills relevant to the client environment.
 * Attend required company and client meetings; comply with service administration (accurate time entry, updates, and close-out).
 * Perform other related duties as assigned.